Job Description

We are looking for a Mentor Services Coordinator to support our volunteer mentors in South Lanarkshire.

About the role

Our Mentor Services Coordinators are the key contacts for our volunteer mentors from their first enquiry about mentoring until they are matched with a young person. The Mentor Services Coordinators conduct in depth interviews with all prospective volunteer mentors, organise training, organise PVG and make the process as smooth and supported as possible.

Key responsibilities:

Providing excellent customer service to prospective and existing mentors using strong communication skills on the telephone, in virtual meetings, by email and sometimes in person Ensure all of our volunteer mentors are individually supported and fully engaged at every stage of their mentor journey Deliver information sessions, participate in mentor one-to-one conversations and facilitate mentor training sessions and other mentor engagement activities.

About you

Customer service experience Based in South Lanarkshire Experience of or strong interest in working or volunteering in the charity or third sectors An understanding of young people and educational settings People person with excellent communication and listening skills and empathy Well organised with great administrative skills and attention to detail Excellent desktop and database skills

About us

MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as North East and South East England. We are committed to helping the country's most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil their potential.

Our mission: To connect every young person with a trusted adult mentor, someone who sparks confidence, fuels ambition, and walks beside them as they find their way.

Our vision: MCR Pathways will work until every young person has someone to help them find their way.

You will be joining a friendly and supportive team who love what they do and enjoy working with each other. MCR Pathways' values are Respect, Communication, Trust and Growth and they inform everything we do.

For more information and to apply, please visit: https://mcrpathways.org/jobs/mentor-services-coordinator/

Job Types: Full-time, Temporary, Fixed term contract
Contract length: 12 months

Pay: From 26,000.00 per year

Benefits:

Bereavement leave Casual dress Company pension Health & wellbeing programme Life insurance Paid volunteer time Sick pay Work from home
Work Location: Hybrid remote in Glasgow G3 7DN