Job Description

Permanent

From 29,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Hybrid Working

Southampton, Store Support Office

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they'll love. Join us as a Merchant Engagement Administrator and you'll be a big part of this.

Role Purpose:

The Merchant Engagement Administrator is an execution-focused role responsible for building and deploying engagement campaigns to support seller communications across the B&Q Marketplace. Focused on technical setup, testing, and scheduling of communication, ensuring agile, timely and accurate delivery. Content and messaging are provided by internal teams, your responsibility is to ensure it reaches the right sellers in the right format, on time. You'll play an operational role in keeping communications running smoothly and efficiently.

Triage engagement request per channels and maintain the Asana board. Build, test and schedule merchant-facing campaigns using Pardot (including email, Mirakl..) Build, Maintain and update email templates, contact lists, and engagement reports Conduct testing (subject lines, formatting, links) to ensure high-quality campaign delivery Maintain tone of voice and brands guidelines. Basic understanding of email marketing best practices Comfortable working with digital tools; experience with Pardot, Salesforce, or other email platforms is a plus Ability to follow structured processes and timelines Prior experience in a marketing, admin, or communications support role is an advantage, but not required Customer obsessed. High attention to detail Good digital culture

As part of a great team, you'll be valued for who you are.We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities

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You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.


We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!


So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.