Job Description

Join us, be part of more.
We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.
About your team:
At British Gas, our mission is to sell it and mend it.
We've been powering the UK's homes and businesses for over 200 years - but supplying energy is just part of what we do. We're making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we're making it cheaper and easier for our customers to reduce their carbon-footprint.
Join our Metering Infrastructure team to ensure every customer has a working smart meter. You'll manage metering technology, support new device projects, and maintain compliance with standards and licence conditions.
Location - Flexible but role requires regular travel to company offices and external stakeholders (e.g. Flex-Warrington, Magna Park)
Responsibilities:

• Ensure technical compliance of the metering estate
• Maintain safety and certification standards
• Support the business on technical issues
• Engage with industry forums and contribute to safety standards
• Collaborate with industry partners, manufacturers, and MAPs
• Guide hardware decisions and assess risks
• Manage internal and external teams for metering triage and certification testing

Key Accountabilities:
In Service Testing:

• Manage certification and recovery processes
• Oversee 3rd party testing activities
• Engage with industry and suppliers for testing arrangements

Manufacturer Hardware Engagement:

• Maintain technical relationships with manufacturers
• Develop work instructions and sign off component changes
• Conduct forensic analysis with manufacturers and MAPs

Triage Facility Management:

• Work with triage partner Flex for device refurbishment
• Audit Flex processes and document work instructions

Metering Technical Support:

• Provide technical support for compliance audits
• Review faulty asset reports to identify trends

Industry Engagement:

• Represent BG at technical industry bodies
• Lobby for business interests and achieve necessary certifications and memberships

Team Leadership and Culture:

• Foster a positive, collaborative, and high-performance culture
• Encourage open communication, continuous learning, and professional development
• Maintain a supportive and inclusive environment

Requirements:

• Experience in performance management, service level management, or similar roles in energy, utilities, or telecommunications
• Understanding of smart metering technologies and regulatory requirements
• Technical knowledge of electrical engineering, UK metering systems, and British Gas Installation processes
• Knowledge of electricity and gas metering standards and regulations
• Ability to lead continuous improvement initiatives
• Analytical skills to interpret data and drive decision-making
• Project management skills to oversee multiple initiatives
• Effective communication and stakeholder engagement
• Detail-oriented with a focus on compliance and risk management
• Degree in engineering (electrical, electronic, mechanical) desirable

Benefits:

• Competitive salary and performance-based bonuses
• Car Allowance
• Comprehensive health and dental insurance
• Generous pension plan
• Opportunities for professional development and career growth
• Flexible working arrangements
• Employee wellness programs
• Discounts on company products and services

Why should you apply?
We're not a perfect place - but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we're a great place to work and what being part of more means for you.
If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.
Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.