Job Description

Upperdog is a digital agency based in the centre of Bournemouth. We are a growing team of digital specialists who live by our motto:

work hard and be nice to people. We design and build high-performing websites and take pride in creating great client experiences from the very first conversation right through to delivery and ongoing support.

We're entering an exciting growth phase, and we're looking for a mid-weight Project Manager ready to step up, drive delivery excellence, and become a trusted partner to our clients.

About the role

This is a hands-on end-to-end project management role, where

client servicing and delivery leadership go hand-in-hand

. You'll manage a variety of website design and development projects, from kick-off and scoping through to release and post-launch support.

You'll work closely with designers, developers and senior stakeholders, planning work into production, guiding teams to hit deadlines, and building lasting client relationships rooted in trust and clarity.

We want someone with

2-3+ years of digital agency experience

who is hungry to grow, contribute ideas, and take more ownership over time.

About you

You'll thrive here if you:

Have experience managing website or digital delivery projects in an agency setting

Enjoy both client communication and internal project leadership

Can translate project goals into achievable plans, budgets and timelines

Are ambitious to progress and shape how Project Management evolves at Upperdog

Balance organisation and rigour with a friendly, proactive and positive approach

Aren't afraid to challenge ambiguity and push for clarity, quality, and the right solution

Key responsibilities

Project & client ownership

Plan, scope and estimate projects, ensuring clear briefs and agreed deliverables

Run client meetings and workshops, sharing status updates and presenting work confidently

Manage budgets, timelines, and resources as well as proactively identifying risks or blockers

Delivery leadership

Work closely with our production team to schedule tasks and keep work moving smoothly

Maintain project documentation, tickets and forecasts

Oversee key project phases including UX, design, development, QA, launch and support

Communication & collaboration

Ensure clients feel supported, informed and confident in the process

Provide clear internal communication, ensuring requirements are fully understood

Support smooth transitions into retainer, improvement or support phases

Quality & results focus

Uphold delivery standards: accuracy, consistency and continuous improvement

Drive successful project outcomes through testing, acceptance and feedback loops

Celebrate wins and capture learnings for future optimisation

Skills & experience

Required

2-3+ years in a digital agency or web-focused delivery environment

Strong project planning and coordination skills (budgets, scopes, timelines)

Excellent communication skills, written, verbal and client-facing

Confident presenting ideas and managing expectations at all levels

Experience working with multidisciplinary teams (design + development)

Familiarity with modern PM tools and processes (e.g. Basecamp, Jira or similar)

Nice to have

Experience managing WordPress web builds

Understanding of UX, design, SEO or web development principles

Knowledge of resource planning and commercial performance metrics

Experience in ongoing website support or retainers

Any exposure to analytics, CRO or digital strategy

What success looks like

Projects run smoothly, efficiently and profitably

Clients feel supported and trust you as their go-to delivery partner

Teams enjoy working with you and feel clear and motivated

You proactively drive improvements in delivery and client experience

You grow into a senior leader as the business scales

What we offer

30 days of annual leave from your first day, plus Bank Holidays

Hybrid and flexible working

Private healthcare - Including mental health support, therapies and diagnostic

Development and events contribution - 500 per year towards any additional learning such as online courses, subscriptions or reading materials to help you expand your knowledge

Gym membership / subsidised parking

Referral fee - bonus referral for any new starter or client

Monthly team lunches

Quarterly team building - from the New Forest water park to crazy golf!

Dog friendly office

Quarterly appraisals - which clear objectives, training and development plans and discussions on career progressions

Pension scheme

Good office location in central Bournemouth with nearby shops and cafes, located next to the gardens and 5 minutes from the beach

And more...

For more information and to ensure your details reach the correct person, please email a copy of your CV and an introductory email. You will hear back within 28 days to confirm if we'd like to invite you to interview. Please no recruitment agencies.

Job Types: Full-time, Permanent

Application question(s):

Do you live in Dorset and can travel to Bournemouth (BH2 5BD) twice a week for this job?
Experience:

digital agency: 2 years (required)
Work Location: Hybrid remote in Bournemouth BH2 5BD