Job Description

Overview

You will be responsible for engaging with the owners of the vegetation or drains identified in the site investigation report to secure mitigation efforts and either eliminate the cause of subsidence or minimise the impact of contributing factors. Through clear and effective communication, both verbal and written, you will collaborate with a diverse range of stakeholders, including peers and individuals from various backgrounds and levels. Working as part of a cohesive team, you will maintain a proactive and supportive approach, always focusing on shared goals and ensuring the best outcomes for all involved.

Responsibilities

Ensure on a daily basis that all new instructions are accepted/actioned All departmental emails are read and actioned accordingly Work closely with the team, providing support/assistance where required. Work to achieve all KPI's and delivery of first class service Develop a focused culture of continual improvement where people develop and contribute to achieving KPI and business goals & also improving the customer journey of a claim Liaise with other departments and external clients to ensure customer satisfaction and improvement of processes and procedures Report any issues or complaints to the appropriate escalation point. Proactively manage own caseload Locate and identify owners of land where implicated vegetation is situated by investigating land registry information Interpret and challenge (where appropriate) the results of the site investigation report to secure mitigation Counter third party arguments with information available to you Be familiar with 'Know your Opponent' strategy Be confident in challenging subsidence specialist where available information is unlikely to result in successful mitigation Think outside the box - is the level of mitigation suggested proportionate to the damage? Know your audience and confidently liaise with multiple parties or different levels in order to progress a claim Assist with enquiries, relay messages both verbally and written. Update and maintain client files whilst maintaining confidentiality Creation and sending of letters recording incoming post and action/signpost any issues arising Any other duties as may be required or requested of you

Skills

Previous Property/Subsidence Knowledge Knowledge of Tree preservation/conservation orders Previous Customer Service experience or Insurance background Ability to work with a high and demanding caseload. Experience of dealing with Local Authorities or 3rd parties. Highly motivated with the ability and willingness to learn Computer literate (ideally in Microsoft Office) Can work with colleagues in a team based environment to support the activities of the business Excellent written and verbal communication skills.
If you are passionate about delivering high-quality service and possess the necessary skills, we encourage you to apply for this exciting opportunity.

Job Types: Full-time, Permanent

Pay: Up to 27,000.00 per year

Benefits:

Additional leave Company pension Cycle to work scheme Employee discount Health & wellbeing programme Life insurance Work from home
Experience:

Property/Domestic Claims Handling: 1 year (required) insurance claims: 1 year (preferred) Customer service: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: Remote