Job Description

[Please don't apply if you live outside of Norfolk]

WHO THE HELL IS HAYSTO?

Haysto is an online mortgage broker for those who don't fit the traditional applicant mould. We're here for the ones who fall through the cracks. The individuals, the mavericks, and complicated.

A digital-first brokerage, our platform has been designed from the ground-up and is the only end-to-end platform for the specialist mortgage market. Mortgage, conveyancing and insurance all in one place with real-time updates, seamless document management and ID verification. A hassle-free, time saving and empowering solution for those who need it most.

We're not afraid to tell it how it is. We were born out of first hand experiences being rejected by high-street banks, and we're here to listen to the stories behind the numbers. We're about possibilities, not just mortgages.

Since we launched in late 2021 we've been recognised as a British Bank Awards finalist and have changed thousands of customers' lives, all while achieving and maintaining a Trustpilot score of 4.9. We count the likes of Better Group (South Africa's largest property group), the CEO of OakNorth (UK's 3rd largest Fintech) and former Exec Chairman of Salesforce as investors.

INCLUSIVITY + DIVERSITY

What we do at Haysto wouldn't be possible without a diverse team bringing different ideas, experiences and unique skills together. It's important for us to create an inclusive culture where everyone is equal and heard no matter their age, beliefs, disability, gender, marital or parental status, race, religion, sex or sexual orientation.

WHAT WE'RE LOOKING FOR?

Title: Mortgage Case Manager

Location: Norwich HQ Mon-Thurs, WFH on a Friday

Reporting to: Pre-Application Team Lead

Requirements:

Excellent verbal and written communication skills Ambitious and a self-starter with the ability to thrive in a dynamic environment embracing continuous improvement Detail obsessed, conscientious and highly organised with exceptional time management skills - we move at speed and need you to keep up Proven ability to develop strong relationships across internal team members and to build rapport with the public Excellent computer skills

WHAT YOU'LL BE DOING

You'll be in contact with our customers to advise them of required documentation that they must provide to submit their mortgage application You'll be packaging up cases ready to be submitted to lenders and will need to make sure all applications are accurate and complete, and that all supporting documentation has been provided as required by compliance You'll need to keep in regular contact with lenders, conveyancers, and surveyors to provide regular updates to customers - comprehensively and jargon-free You'll interpret and collate data across a number of systems as well as uploading all client information correctly on to our platform - accurately and in a timely manner Act as a critical feedback loop to our Operations and Development teams as we continuously enhance our platform, customer journey and service model Work with our mortgage advisers to guarantee they are best enabled to deliver the highest quality of customer service You'll take part in regular training, 1 to 1s and team meetings, celebrating successes and addressing areas for improvement You'll also look at the bigger picture, keeping a close eye on processes and feedback to ensure the best possible journey for our customers Compliance - and Haysto's values - will be at the heart of everything you do. You'll consistently make sure that both Haysto's and your customers' interests are looked after

WHAT WE'RE OFFERING

We've invested heavily in technology, are disrupting the specialist mortgage market, and are proud to be the UK's fastest-growing mortgage platform for specialist mortgages. We're now offering a unique opportunity to join our team at a pivotal moment, to help shape the processes and customer journey. There's no hierarchy here - you'll be listened to and be part of a high-growth company where you'll also get to share in the financial upside.

Compensation:

28,000-30,000 OTE DOE

Benefits:

36 days paid holiday per year inc. your Birthday

,

Company events, Company Share Scheme

Job Type: Full-time

Pay: From 24,762.00 per year

Additional pay:

Bonus scheme
Benefits:

Casual dress Company events Company pension Profit sharing Referral programme Sick pay Work from home
Schedule:

Monday to Friday
Ability to commute/relocate:

Norwich, NR1 3DY: reliably commute or plan to relocate before starting work (required)
Work Location: In person