Job Description

About the role

Our Mortgage Completions team play an integral role in our Lending Services department and have an opportunity to join them for up to 12 months.



The Lending department manages the entire life cycle of a mortgage application. From receipt of the initial applications, underwriting to completion and then servicing the needs of existing customers through to final redemption. This role sits within the completion stage and ensures that the customer's funds reach their solicitor in time for completion of the mortgage.



The Completions Team is part of the wider Lending Team and you'll be part of a friendly, dedicated team who complete all the final checks on mortgage applications before releasing the monies for completion. This involves a variety of tasks including reviewing completion requests, both for purchases and additional borrowing, processing mortgage details and facilitating the release of mortgage retention's. You'll also take incoming calls and queries from solicitors and will process application refunds where necessary.



You'll be responsible for ensuring high levels of accuracy and attention to detail within this fast paced, customer focused environment. As well as working as part of your own team you'll also support the greater lending area by supporting the department when needed.



This role operates Monday to Friday 9am - 5pm on a hybrid basis. After training this will include at lest 2 days onsite.
About you

For this role you'll be customer focused with a 'can-do' attitude and will be happy to help others.



To be successful in this role its essential you have:


Current customer experience with ability to maintain quality standards in a fast paced environment Strong current administration experience with good attention to detail Excellent communication skills and being pro-active in resolving queries / problem solving Good team work skills and experience of supporting others

Desirable experience will include:


Experience of handling challenging and / or complex situations Mortgage experience About us

We're one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others.



We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.



At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers, and colleagues.



We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us.



All together, better.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.


Location



Coventry-Binley Business Park