Job Description

The Mortgage Clinic

www.themortgageclinicuk.co.uk is currently seeking an experienced

Mortgage Enquiry Consultant

to work in their busy office in

East

Belfast, Co Antrim.

The Job

:

In your new role you will provide our customers with an excellent customer journey. You will be dealing with customer enquiries from all sources, converting these into appointments for the team of Mortgage Advisers, and working closely in a support role with the mortgage advisers assisting them with mortgage applications and communication with customers, banks and building societies, estate agents, and solicitors.

This is a developmental role which puts you on a pathway to become a Trainee Independent Mortgage Adviser inside two years. The Mortgage Enquiry Consultant role builds the foundations to start professional mortgage advice qualifications, and a long term career in financial services.

You will have the following experience/skills:

Excellent sales/customer service experience. A proven track record of working in a busy mortgage administration or banking customer service role. Good knowledge of mortgages. Outstanding telephone manner and Excellent written communication skills. Excellent organisation and prioritisation skills in order to handle multiple tasks, stay focused under pressure and work to tight deadlines. Excellent attention to detail and accuracy of work. Confident in having challenging conversations. Proficient in the use of Microsoft Packages including Excel, Outlook and Word.
To be successful you'll also need to be a positive, friendly, multitasker who is able to work independently, and as part of a team.

Essential Criteria

A minimum of 4 years sales/customer service experience or banking customer service experience plus a Minimum 5 GCSEs or equivalent at grade C and above, must include Mathematics and English.

Salary & Benefits

24,000 - 26,000 per annum

Hours of Work: To be discussed at Interview

Paid Monthly

Pension

Holiday Pay

Contact Details & Deadline

To be considered for this position, please forward your

CV

to

Helmut Elstner at The Mortgage Clinic Belfast

by clicking on the

APPLY

button on this page and attaching your CV.

For further information on this opportunity please contact Helmut at The Mortgage Clinic Belfast on

028 9560 9410

, however you must send your CV first to allow us to assess your suitability.

The Mortgage Clinic Belfast

believes excellent and professional customer service is paramount, and our mission is to deliver expert advice to those that need it the most, so borrowing on property seems as stress free as possible! We support clients at all levels, from first-time buyers to experienced investors

YOUR DETAILS WILL BE TREATED IN A CONFIDENTIAL MANNER WITH THE MORTGAGE CLINIC BELFAST

ONLY APPLICANTS MEETING THE CRITERIA WILL BE CONTACTED.

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: 24,000.00-26,000.00 per year

Benefits:

Company pension
Schedule:

8 hour shift
Education:

A-Level or equivalent (required)
Experience:

Sales/Customer Service: 4 years (required) Banking Customer Service: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 31/05/2025
Expected start date: 30/06/2025