Job Description

Company Overview

Emergency Assist Limited operates in the motor breakdown industry, specialising in motor vehicle breakdown services, accident recovery and first notification of loss services. The company is committed to providing exceptional customer service and support to clients in distress.

Summary

We are seeking a dedicated Customer Service Representative to join our team in the UK, In this role, you will play a crucial part in assisting existing customers with their renewal, adjustments and general cusotmer service enquiries. Your empathetic approach and strong communication skills will be key to upholding our commitment to high-quality service.

Responsibilities

Handle customer calls where customers are looking to renewal their cover over the phone, cusotmer queries and cover adjustments. Accurately receive and input customer details into our management software. Understand membership wordings and customer benefits to provide timely advice. Process renewal reports and customer payments.

Qualifications

Exceptional customer service skills. Strong phone etiquette and communication abilities. Basic computer skills, including data entry proficiency. Previous call center or customer service experience is preferred but not required. Ability to work effectively within a team.

Call-To-Action

If you're ready to make a difference and join one of the fastest-growing motor breakdown companies in the UK, we invite you to apply now and embark on an exciting journey with us!

Job Type: Full-time

Pay: 24,420.00-26,500.00 per year

Work Location: In person