Job Description

Job Specification: Motor Claims Handler

Role Overview

As a Motor Claims Handler, you will be responsible for managing and processing non-fault motor claims from first notification through to settlement. This includes assessing liability, reviewing supporting evidence, and pursuing recovery of losses from third-party insurers. Strong negotiation, communication, and analytical skills are essential to ensure efficient resolution and high standards of customer service.

Key Responsibilities

Manage a caseload of motor recovery claims from initial instruction to conclusion. Assess liability based on accident reports, witness statements, and other evidence. Pursue recovery of costs including vehicle repair, total loss, hire, recovery, and storage. Evaluate claims for liability, quantum, and recovery prospects. Draft and issue Letters of Claim, negotiating settlements in line with protocols. Communicate effectively with third-party insurers, solicitors, brokers, and clients. Maintain accurate records and updates in case management systems. Keep clients informed of progress and manage expectations throughout the claims process. Ensure all actions comply with internal procedures, legal protocols, and regulatory requirements. Deliver a high level of customer service in all interactions.

Person Specification

Essential Skills & Experience

6 months + relevant experience in motor claims handling, debt recovery, or a similar legal/insurance environment. Manage your own caseload of recovery claims Provide guidance and technical support to junior team members, including ad hoc mentoring and knowledge sharing Strong understanding of motor insurance claims and the non-fault recovery process. Excellent communication and negotiation skills -- both written and verbal. Confidence in assessing liability and evidential strength. Ability to manage a busy caseload with attention to detail and time management. Comfortable working independently and collaboratively within a team. Professional, customer-focused approach.

What We Offer

Hybrid working options following successful training and probation 33 days holiday including bank holidays Buy and Sell Annual Leave Ongoing training and development opportunities Paid volunteer time to support our chosen charity Additional day off for your birthday Employee Assistance Programme

Location

: Orpington Office

Must be living in the UK

Job Type: Permanent

Work Location: In person