We are a PCO car rental company supplying vehicles to private hire drivers. We handle our own accident claims, including repair, recovery, storage and replacement (credit hire) vehicles. We are looking for a junior-mid level Claims Handler to join our in-house team.
Role Description:
Location: West Drayton (UB7), West London -- on-site.
Hours: Full-time, office-based.
Reports to: Business Development Manager.
Experience: 1-2 years in motor claims / credit hire (essential).
Training on our internal systems and PCO processes will be provided.
About the role:
Main Responsibilities.
Take calls from drivers after an accident and log all details accurately.
Open new claims on the system and complete basic forms / paperwork.
Liaise with insurers and accident management / solicitors to progress claims.
Help arrange repair, recovery, storage and replacement vehicles (credit hire).
Chase insurers regularly for updates, liability decisions and payments.
Keep driver and internal team updated on claim progress.
File all documents properly and keep notes clear and up to date.
What We're Looking For
1-2 years' experience in UK motor claims, credit hire or accident management.
Good understanding of the basic claims process (FNOL ? repair/hire ? settlement).
Strong attention to detail and very accurate with forms, dates and documents.
Good memory and able to remember details across multiple files.
Comfortable following procedures and checklists exactly - "by the book" attitude.
Confident on the phone with insurers and drivers.
Basic IT skills (emails, Word, Excel, simple case management systems).
Personality / Working Style
Careful and organised - doesn't like making mistakes.
Likes routine, structure and following a clear process.
Persistent with chasing, but polite and professional.
Requirements:
Right to work in the UK.
Qualifications
Reliable.
Excellent organizational and time management skills.
Proficiency in using fleet management software and tools.
Ability to work independently and remotely.
Salary:
25,000-28,000 per annum depending on experience
Job Type: Full-time
Pay: 25,000.00-28,000.00 per year
Work Location: In person
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