Job Description

Job Title: Motor Claims Recovery Handler

Location:

Orpington, Kent

About the Role

We are looking for a motivated and detail-oriented Motor Claims Recovery Handler to join our growing Recovery Team. This is an excellent opportunity for someone with

at least 6 months of clerical or administrative experience

who is looking to develop a career within motor insurance and claims handling.

In this role, you will be responsible for managing a portfolio of recovery files, ensuring efficient and accurate processing of claims. Full training and ongoing support will be provided.

Key Responsibilities

Handle a portfolio of non-fault motor recovery claims from initiation through to settlement. Liaise with insurers, solicitors, third-party representatives, and internal teams to progress recoveries effectively. Gather and verify required documentation to support recovery actions. Maintain accurate and up-to-date records on the case management system. Process correspondence, emails, and telephone enquiries efficiently and professionally. Assess liability, collate and review evidence.

Skills & Experience Required

Minimum of 6 months' clerical, administrative, or office-based experience

(ideally within insurance, finance, or a professional services environment). Strong attention to detail and accuracy in data entry and documentation. Excellent communication and organisational skills. Ability to manage workloads effectively and work to deadlines. Confident using Microsoft Office. A genuine interest in pursuing a career in motor claims or insurance.

Desirable (Not Essential)

Previous experience within motor claims, recoveries, or a similar insurance environment. Knowledge of the motor claims process and relevant terminology.

What We Offer

Full training and structured career development. Friendly and supportive team environment. Opportunities for internal progression. Hybrid working options following successful training and probation 33 days holiday including bank holidays Buy and Sell Annual Leave Paid volunteer time to support our chosen charity Additional day off for your birthday Employee Assistance Programme
Job Type: Permanent

Pay: 22,222.20 per year

Work Location: In person