Job Description

About Us

We are a family-run and owned removals, international shipping, and storage company operating across East and West Sussex. As part of the UK's largest moving company--a co-operative made up of family-run, independent businesses nationwide--we take pride in delivering exceptional service with a personal touch. Our mission is simple: to make every move stress-free for our customers while maintaining a friendly, supportive, and professional work environment.

About The Role

We are looking for a

dedicated, empathetic, and customer-focused Move Coordinator

to oversee and coordinate all aspects of residential and commercial relocations. This role is central to ensuring our clients receive outstanding service at every stage of their journey--from first enquiry to move completion and beyond.

You'll act as the

main point of contact

for customers, handling their enquiries, supporting them throughout the moving process, and managing any issues or complaints with professionalism, care, and efficiency.

If you have previous experience in removals, that's great--but it's not essential. Full training will be provided to help you succeed in your role.

Key Responsibilities

Serve as the

primary point of contact

for customers throughout their moving journey. Provide

exceptional customer service

via phone, email, and in person.

Manage customer enquiries

, quotations, bookings, and follow-ups. Book and coordinate

surveyor appointments

and liaise with the operations team regarding schedules and logistics.

Provide advice and guidance

to clients to ensure a smooth and stress-free moving process. Liaise with

third parties

, such as trade assistants and parking authorities, to ensure all logistics run smoothly. Maintain and update our internal

CRM system (MoveMan)

throughout the customer journey. Manage

storage accounts

- setting up new accounts, ensuring payments are up to date, and closing accounts when clients move out. Be a

point of contact for self-storage clients

, ensuring they receive timely and professional support.

Handle complaints, insurance claims, and post-move aftercare

, ensuring all issues are resolved quickly, fairly, and with empathy.

Ideal Candidate

Passionate about delivering

outstanding customer service

. Skilled at

resolving complaints

and turning challenging situations into positive outcomes. A strong and confident

communicator

, both verbal and written. Empathetic, patient, and calm under pressure. Highly

organised

, detail-oriented, and capable of managing multiple priorities. Proactive and solution-focused, with excellent

problem-solving skills

. Able to work both independently and collaboratively. Positive attitude with a desire to help and support others.

Industry experience

is an advantage but not essential - the right attitude and approach are what matter most.

Requirements

Excellent

people skills

and communication abilities. Proven ability to provide

great customer service

and

resolve customer issues

effectively. Strong

organisational skills

and attention to detail. A proactive, motivated, and professional approach. Confident working independently and making informed decisions. Good general IT proficiency.

What's Next?

If you meet the criteria and are ready to take the next step in your career, you can go ahead and apply now by uploading your CV and a cover letter that shows how you meet the role requirements and tells us a bit more about you.

Job Type: Full-time

Pay: 25,000.00-30,000.00 per year

Work Location: In person