Job Description

Shop Manager

Cotham Hill Branch

Salary: 13.70ph

40 hours per week, working 5 out of 7 days. You will also be able to work extended hours if needed. Every other Saturday and one Sunday a year.

Permanent position after 6 months' probation period.

What's the Role?

Lead and manage the entire Retail Site and team for Pullin's Bakery with a focus on delivering exceptional customer experience.

What will I have to do?

Deliver consistent levels of food preparation, cooking and service in a fast-paced environment.

Manage food safety systems to adhere to legislation. Ensure that required procedures, training, and monitoring documentation are completed within timescale and issues addressed as appropriate.

Greet and serve customers. Advise customers and answer any queries they have from stock availability and details of special offers or promotions.

Be the first point of contact to resolve customer complaints. Use the customer feedback received and take appropriate action to improve quality of service and customer experience.

Bring new, innovative, fresh ideas to the shop in line with current trends and/or customer feedback.

Train and manage shop assistants to deliver a consistent and timely food operation to meet the needs and expectations of the customer, ensuring that all food safety practices are followed.

Deal with staffing issues such as sickness, holiday requests, interviewing potential staff, conducting appraisals and performance reviews with the support of the Retail Manager.

Deliver timely Rota management.

Carry out disciplinary procedures where required with the support of the Retail Manager.

Inspire team members to demonstrate personal drive to achieve great customer service, efficiency and high sales.

Maximize profitability and set/meet sales targets including motivating staff to do so.

Openly share information with all colleagues in a timely way in order to harmoniously work towards achieving shop goals.

Places orders for products, monitor and manage ordering amounts visibly discouraging waste and acting credibly on matters that affect the business finances.

Manage stock levels by ordering, maintaining stock, rotating and checking expiration dates arranging their use accordingly.

Actively improve the commercial presentation of the shop to enhance and maximise sales including maintaining the brand standards and regularly updating the window display.

Manage relationships with a variety of businesses such as local shop owners and suppliers.

Manage shop promotional calendar.

Responsible for counting the contents of cash register drawer at the end of each shift, maintaining receipts, and records.

Responsible for opening and closing the store correctly and keeping the shop key safe.

Confidently use IT systems including the retail management system used named EPOS.

Ensure standards for quality, customer service and health and safety are met.

Maintain a clean, tidy and organised shop throughout the day, and after business hours help clean and prepare the shop for the next day.

Ensure hygiene standards are maintained for both the building and staff liaising with the Retail Manger/ Office/Maintenance/ Technical/HR/H&S to do so.

What do I need to do to be successful?

Demonstrate managing a successful food safe, fast-paced busy service experience.

Deliver exceptional customer service.

Demonstrate strong leadership skills by managing a team that has a positive team culture.

Show highly effective organisational and administration skills and the ability to work under pressure.

Demonstrate commercial awareness by making sound decisions based on analysis, judgement and making accurate forecasts based on current trends, sales and waste data.

Be a quality drinks champion confident all hot drinks served are of the highest quality.

Be confident with using IT and the retail management system.

Note:

Pullins (Bakers) Ltd is a family business who puts the customer first. On occasion, you may be asked to carry out a role outside of your normal job spec. It is a requirement that, when necessary, all members of our team are flexible and willing to cross in to other roles if asked to do so.

Job Types: Full-time, Permanent

Pay: 13.70 per hour

Benefits:

Company pension Employee discount Store discount
Schedule:

Day shift Weekend availability
Education:

GCSE or equivalent (preferred)
Experience:

Retail sales: 2 years (preferred) Supervising experience: 2 years (preferred) Customer service: 1 year (required) Retail management: 2 years (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person