Job Description

Job Title: Multi-Site Sports Centre Manager

Location:

TGA Worcester

- Bilford Road, Worcester, WR3 8HN - this may change depending on the availibility of the space and venues.

Salary:

30,000.00 - 32,000.00 per annum

Hours:

Full-time (40hrs pw)

Reports to:

Group Business Manager

Overview:

This is a fantastic opportunity to join P&E Sports at a pivotal time in our growth. We are undertaking a major restructure and expansion, and this brand-new role will be key to driving standards, supporting staff, and maximising community impact across a cluster of schools in the Worcester area.

As a Multi-Site Sports Centre Manager, you will not only oversee day-to-day operations but also help shape the future of how we manage and grow multiple facilities. This is a role for someone ambitious, proactive, and excited by the chance to be part of a fast-growing, forward-thinking company making a real difference in schools and local communities.

About us:

P&E Sports is a rapidly growing provider of Sports and School facility management, working in partnership with Schools, community organisations, local authorities and charity organisations to maximise use of venue facilities and community involvement. Our reputation is built on professionalism, integrity, and operational excellence. We are proud to partner with 14+ Schools, hiring out 146 different facilities for local community use including a variety of our own sessions ranging from Football development sessions to Nerf Gun and Bouncy Castle Birthday Party Packages to Holiday Camps in the half term holidays. We also manage the smooth running of 5 successful School Community gyms. As we continue to grow, our focus remains on providing exceptional customer service to all our users, maintaining strong relationships with our partners and increasing positive and beneficial community engagement across all our venues.

Purpose of the Role:

The Sports Centre Manager is responsible for the efficient day-to-day running of their allocated sports centre(s), ensuring high standards of customer service, operational compliance, and financial performance. The role includes managing staff, facilities, memberships, and hirers while supporting P&E Sports' reputation for professionalism, integrity, and community engagement.

Key Responsibilities:

Leadership & Staff Management

Line manage and oversee Senior Leisure Attendants, Leisure Attendants, junior workers, sports coaches, Gym Personal Trainers and cleaners.

Oversee staff rotas, shift cover, and timesheet approvals, escalating to Leadership team where needed.

Ensure staff follow company standards for service, presentation, and safeguarding.

Support staff development by identifying training needs and encouraging best practice.

Hold regular team meetings to communicate updates, standards, and expectations.

Oversee consistent operational standards, branding, and service quality across all allocated venues.

Conduct regular site audits to ensure compliance with P&E Sports standards and school agreements.

Provide regular performance feedback and development support to all staff you line manage.

Facility Operations & Standards

Take overall responsibility for the cleanliness, safety, and presentation of the centre, including gyms, sports halls, pitches, changing areas, and communal spaces.

Ensure gyms are operated safely, including organising and conducting inductions, overseeing membership systems, and monitoring PAR-Q documentation.

Oversee the issuing of membership cards and management of the online booking system.

Conduct regular equipment and facility checks, reporting maintenance issues or improvement needs to P&E Sports Leadership team.

Implement cleaning routines, including regular sweeping, buffing, and deep cleaning as scheduled.

Monitor the use of 3G pitches and ensure appropriate maintenance and reporting.

Manage the organisation, monitoring, and reporting of registers for P&E Sports' sessions.

Oversee cleaning and maintenance schedules to ensure compliance with health and safety standards.

Data, Reporting and Performance Monitoring

Monitor and analyse usage data, bookings, and membership trends across all venues to identify opportunities for growth.

Use performance metrics (e.g. participation, retention, income per facility) to report progress and propose improvements.

Support the leadership team in preparing site performance summaries for review meetings.

Assist SLT in forecasting, budgeting, and planning for growth or investment across your venues.

Customer Service & Community Engagement

Act as the first point of contact for hirers and customers, ensuring strong ongoing relationships.

Respond to enquiries (email, phone, in-person, or through booking portals) in a professional and timely manner.

Support the smooth delivery of community programmes, youth clubs, and birthday parties, ensuring adequate staffing or delivering sessions directly where required.

Handle feedback and complaints effectively, escalating major issues to P&E Sports Leadership team.

Identify opportunities for new sessions, community programmes, or partnerships to increase participation and revenue.

Marketing & Communication

Lead on marketing the facilities, including online promotion, social media updates, posters, noticeboards, and in-person engagement with hirers.

Maintain up-to-date marketing materials in-venue (screens, displays, noticeboards).

Work with P&E Sports Leadership team to deliver consistent marketing campaigns across venues.

Communicate company updates, initiatives, and changes consistently across all sites.

Collaborate with HR, Marketing, and Business Development teams to support company-wide projects.

Finance & Administration

Monitor and purchase stock for tuck shops and similar outlets (with reimbursement through company processes).

Oversee and record weekly cash tin balances, ensuring financial accuracy.

Support the timely reporting of staff hours for payroll.

Provide monthly reports on participation, sessions, and facility usage.

Compliance & Safeguarding

Ensure all activities comply with health and safety, safeguarding, and site policies.

Ensure staff and customers adhere to company policies and legal requirements (including GDPR).

Liaise with school/site teams only with prior approval from P&E Sports Leadership team.

Report safeguarding concerns or major incidents immediately to Designated Safeguarding Lead / P&E Sports Leadership team.

Person Specification:

Essential:

Proven experience in managing or supervising within a sports, leisure, or customer service environment.

Strong organisational and leadership skills with the ability to motivate teams.

Excellent communication and customer service skills.

IT literate and confident in using booking/membership systems.

Flexible with working hours, including evenings and weekends.

Desirable:

Fitness, leisure, or facility management qualification (e.g. CIMSPA, NVQ/SVQ).

First Aid and Safeguarding qualifications.

Experience with gym management and inductions.

Experience in community engagement and programme delivery.

Please note that the list of responsibilities is not exhaustive, and additional duties may be assigned as necessary to support the needs of the organisation.

Safeguarding is a fundamental requirement of this role, and all appointments are subject to enhanced DBS checks and continued commitment to safeguarding practices.

Job Types: Full-time, Permanent

Pay: 30,000.00-32,000.00 per year

Benefits:

Company pension Free parking Gym membership On-site parking
Work Location: In person