Job Description

About the role

The Oxford University Museum of Natural History is looking for two new variable-hours Shop Assistants to give friendly, professional customer service in our busy Museum shop.

You will work under the guidance of the Retail Manager to support sales and to contribute to back-office procedures. The Museum shop is a vital component of the commercial offer and visitor experience at the Museum. The shop has been trading successfully over a number of years and we are increasingly introducing bespoke items to increase sales and diversify the retail offer. The role requires excellent customer service skills, an enthusiasm for heritage environments and museums in particular, and a creative sales background.

This is a permanent variable hours (paid as claimed) post. It is anticipated that you will work approximately 2 days per week, across 7 days, Monday-Sunday, with additional shifts available to provide holiday and occasional sickness cover for other shop staff.

Due to the nature of this post, the successful candidate will be required to undertake a satisfactory Basic Disclosure and Barring Service (DBS) due to access to the Museum collection.

About You

The role requires excellent customer service skills, an enthusiasm for heritage environments and museums in particular, and a creative sales background.

What We Offer

As an employer, we genuinely care about our employees' wellbeing and this is reflected in the range of benefits that we offer including:
An excellent contributory pension scheme

38 days of annual leave

A comprehensive range of childcare services

Family leave schemes

Cycle loan scheme

Discounted bus travel and Season Ticket travel loans


More information is available at https://hr.admin.ox.ac.uk/staff-benefits

Diversity

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.

We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at recruitment@glam.ox.ac.uk.

How to apply

You will be required to upload your CV and a supporting evidence form using the attached template as part of your online application. Your supporting evidence form should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs alone will not be considered.

We aim to provide a supportive working environment and are happy to discuss training and professional development opportunities. The Chair of this recruitment panel will be Fitri Puspitasari, Shop Manager, who can be contacted with enquiries relating to the role (fitri.puspitasari@oum.ox.ac.uk). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department (recruitment@glam.ox.ac.uk).

Only applications received online by 12.00 midday (GMT) on Wednesday 1 October can be considered. Interviews are expected to take place on Friday 10th October 2025.