Job Description

Sanctuary is one of the UK's leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

National Compliance Administration Officer - Part Time

Worcester based with a balance of home and office working

14,898 - 15,682 per year

21 hours per week

Join Our Team as a National Compliance Administration Officer

We're looking for a dedicated and detail-oriented National Compliance Administration Officer to support our Electrical Compliance team. This team of professionals is based at our Worcester office.


In this role, you'll play a key part in delivering efficient, high-quality administrative and support services that help ensure our compliance operations run smoothly. You'll be joining a collaborative environment where your contributions truly matter.


We offer a comprehensive training programme and ongoing development opportunities to help you grow and thrive as a professional within Sanctuary.

Key Responsibilities:

As a National Compliance Administration Officer, your role will include:

Ensuring Compliance and Safety:

Accurately checking and processing electrical certificates to help maintain the safety and compliance of our customers' homes.

Identifying follow on works:

Raising follow on remedial work orders to maintain the safety and compliance of our customers' homes.

Managing Service Records:

Processing work orders using our SAP system and updating records with upcoming service due dates.

Customer and Contractor Liaison:

Communicating effectively with customers and contractors to coordinate services and resolve queries.

Supporting Regulatory Standards:

Gathering, preparing, and presenting accurate information to support the team in meeting or exceeding regulatory and internal standards.

Service Improvement:

Identifying and highlighting any shortfalls in service delivery to ensure robust processes are in place.

Skills and Experience:

To be successful in this role, you will have:

Analytical Skills:

Some experience in accurately checking and processing data.

Relevant Experience:

Recent experience in a similar administrative or compliance-focused role.

Organisational Abilities:

Strong planning and organisational skills, with the ability to manage multiple tasks effectively.

Time Management:

A proven track record of meeting deadlines and managing competing priorities in a fast-paced environment.

Communication Excellence:

Strong interpersonal and communication skills, with a focus on delivering excellent customer service.

IT Proficiency:

Confident use of Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams.

About us

Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:


25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata) A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Employee discounts Wellbeing support and tools Employee recognition scheme Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues 14,898 per annum (rising to 15,682 per annum after 12 months, subject to satisfactory performance)
The full time equivalent salary for this role is 24,831 based on 35 hours per week rising to 26,138 after 12 months service and subject to satisfactory performance


(if the link is unavailable please visit the Sanctuary careers website)


Closing Date: 28 May 2025

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - propertyservices.rec@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at -

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.


We work closely with the Home Office in order to prevent unlawful working.

Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.