Job Description

National Account Manager
Excellerate Group is a dynamic, technology led market leader for the provision of soft services across the UK and Ireland.
We are an industry disrupter delivering data driven, use based services to clients across a variety of sectors. Our growing success is built on creating bespoke dynamic solutions which have the ability to evolve and flex to the needs of our clients.
Excellerate Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.
Location: Homebased in Midlands Region with Travel to other locations across UK a
minimum of twice a week.
Responsible for: Working in partnership with local Area Management Teams, Area Supervisors, Site Supervisors, Housekeepers, Cleaning Operatives, Sub-
Contractors and Service Providers
Reporting to: Head of Operations - ESUK/CBRE
Main purpose of job: To be responsible for the delivery of service to budget, contract requirements, and to the satisfaction of the client by working closely with local management teams. Through effective client liaison, staff management and supervision ensure that all activities are carried out in a safe manner, in compliance with relevant
legislation and policies, and to financial and profitability targets.
Responsibility for your customer and managing their account along with
administrative responsibility to ensure all aspects of each contract are met to the
customer's requirements by liaising with both suppliers and other departments.
Responsible to achieve budget targets and to manage Contracts profitable for
the area of responsibility.
Responsibilities/Duties: Core Function

• Liaising with clients at an appropriate level to ensure total client satisfaction.
• Work with and support the relevant Facilities Department and ESUK staff in the day-to-day service delivery.
• To coordinate with their counterparts in other Regions in respect of contracts for which they are lead.
• Liaise with Human Resources / Payroll and Operations teams at Head Office to maintain excellent customer service at site level.
• To develop dynamic and flexible strategies to support the client in providing an innovative and dynamic service.
• Ensuring contractual SLA's and KPI's are achieved and maintained.
• Generate and compile monthly client reports inclusive of respective financial
• Collecting data from the monthly management reports and highlighting any issues to the Business Unit Director.
• To be ultimately accountable for the accounts payroll and ensure that all colleagues are supported in preparing relative documentation with appropriate deadlines and budget controls.
• To operate within and manage P&L for National Account.
• To ensure all sites are performing effectively and maintain customer satisfaction and in accordance to all Company Health and Safety policies.
• To select, recruit and vet employees in alignment with Company and Client policies, terms, and conditions.
• To lead, motivate and develop staff using the available skills and resources to ensure staff retention.
• To ensure compliance with all company's HR policies and procedures by strictly adhering to and acting upon within authority, and that no action is initiated unless authorised by your line Managers or Head of HR.
• Communicate effectively with both the client & ESUK senior management team, sub-ordinate cleaning staff, and sub-contractors daily.
• To ensure that all necessary resources, materials, and machines are available and on site and maintained to contract specification.
• To prepare works orders for one off work and raise purchase orders in line with authorisation levels.
• To manage all relevant services (sub-contractors) on site.
• To carry out site QA inspections in line with ESUK or specific client requirements/ specification and satisfaction and complete relevant paperwork and meet deadlines.
• To be accountable and to respond to all relevant corrective actions or help desk issues appropriately within the designated time scales and complete all necessary documentation.
• To be accountable for the implementation and adherence to all Company Health and Safety policies, procedures, and instructions and to confirm their effectiveness through planned Health & Safety audits and regular reviews.
• To order materials, chemicals and equipment ensuring in line with ESUK's budgets.
• To attend training courses as requested and update own personal skills and knowledge in areas of business, cleaning industry advancement and in particular health & safety.
• To recognise the potential for growth within the contract and for new business and communicate these to your line manager.

Relationships

• Maintain effective communication at all times, ensuring that all information is shared with relevant staff, clients and customers.
• Develop and maintain professional working relationships with all personnel.
• Provide regular feedback to your line manager ensuring they are advised of all developments and problems in your areas of responsibility.
• Act at all times in the best interest of the business to further good relations.

Self-Development

• Conduct a continual review of personal performance, seeking to improve effectiveness both individually and as a team member.
• Assist in the identification of personal training and development needs in relation to your duties and ensure these are fulfilled in line with Departmental Business Objectives.
• Understand and work towards individual, team and business objectives.

General

• Ensure that health and safety standards are maintained at all times. Advise the Health and Safety Representatives of potential risk areas.
• Carry out and complete Company Health & Safety inspections in accordance with Company policy, procedures and performance standards.
• Ensuring that all materials, liquids and substances in use are as authorised by the Company and maintained in a safe and secure manner, and used and stored in accordance with manufacturer's instructions.
• Ensure all HR procedures are adhered to.
• Budget control.

This job description is issued as a guide to assist you in your duties and not exhaustive, we would be pleased to discuss any constructive comments you may have. Because of the evolving nature and changing demands of our business this job description may be subject to change. You may, on occasions, be required to undertake additional or other duties within the context of this job description, and according to the needs of the business.
Excellerate Services Group is a thriving, dynamic place to work.
Our aim is simple; to deliver technology-led and quality-driven cleaning and security services for our clients across the UK and Ireland.

Skills Required