Job Description

We are currently recruiting an experienced Administrative Officer to join our Neighbourhoods team on a permanent basis. We are looking for someone with good attention to detail, who can work well as part of a team to deliver an administrative service to our allocations and wider neighbourhoods team.


Monday to Friday 08:30 - 17:00

1 in every 4 weeks, you will be required to work onsite 5 days. The other 3 weeks in the month you can work from home 3 days per week.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.


Last year we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties include:

Prepare and assist with tenancy sign ups, ensuring the correct documents are arranged for new customers. Communicate with a large team of Neighbourhood Housing Officers and providing assistance. Provide a clerical and administrative support service to the team, including taking minutes, maintaining manual and computerised records and filing systems, post distribution and maintaining office supplies. Assist in the preparation of statistics and management information for monitoring purposes. Make outbound calls to customers where necessary in order to obtain clarification on information. Face to face interactions with customers at the office to terminate tenancies.

About you

Have experience of answering queries and problem solving. Are able to juggle work priorities within a busy work environment. Can work on your own initiative, researching information to resolve problems and respond to enquiries efficiently. Can organise and manage your own workload in order to prioritise and meet deadlines. Enjoy working as part of a team, assisting colleagues to achieve work targets. Are adaptable and flexible in order to meet changing work priorities.

Requirements

Previous experience of dealing with customers both face to face and over the telephone. Excellent IT skills in order to be able to maintain databases, monitor statistics and interrogate and update systems. Good written and verbal communication skills in order to be able to compose letters and deal with people from a wide range of backgrounds. An ability to interpret and apply policies and procedures correctly and appropriately. Right to Work in the UK - sponsorship is not available.

A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process -

Criminal Conviction Checks

Benefits

Starting salary of 26,691 which increases with service to 28,411 per year Social Housing Pension Scheme with up-to 10% employer contribution 28 days annual leave that increases with service plus bank holidays Option to buy and sell annual leave Training, development, and qualification opportunities Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers) Corporate health scheme membership Agile and hybrid working Access to an Employee Assistance Programme Cycle to work scheme Local gym membership discounts. A team of trained Mental Health First Aiders who are available for colleagues to contact for support

Join Our Team!

We're looking for great people to join us! At

Incommunities

, we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences--because we know that

diverse perspectives make us stronger

.


Based in

Bradford

, a city known for its rich cultural diversity, we serve

vibrant communities

. As a social housing provider, we're passionate about making a real difference by providing

safe, affordable homes

and

improving lives

.


Our recruitment process is designed to

support you every step of the way

. If you need any adjustments or assistance, just let us know.


We're proud to be a

Mindful Employer

, committed to mental health and wellbeing. We also hold the

'Committed' Menopause Friendly Accreditation

, recognising the importance of support in the workplace.

Apply early!

We review applications as they come in and may close the advert before the deadline.


Ready to make an impact?

Come work with us!