Job Description

Salary

47,041.06 per annum

Location

Wythenshawe, Manchester

Hours of work

35 per week

This is a fixed term

,

full time vacancy that will close in 8 days at 23:59 BST.

The Vacancy
Are you a confident and experienced housing professional ready to step into a key leadership role? Do you have a passion for delivering customer-focused, community-led services? If so,

Wythenshawe Community Housing Group (WCHG)

has an exciting

fixed-term opportunity

to lead one of our high-performing neighbourhood teams.

This is a

6-month fixed-term contract

, ending on

31st January 2026

.

About the Role

As a Neighbourhood Manager, you'll lead and support a team of Neighbourhood Officers and Housing Advisors to deliver exceptional tenancy, estate management and allocations services across a defined locality.


You'll work closely with internal colleagues and external partners to champion the customer voice, improve outcomes, and ensure tenancy sustainment, all while making sure services are compliant, accessible, and responsive to local needs.



Key Responsibilities

Manage the performance, development and wellbeing of a frontline housing team Lead on service delivery for allocations, tenancy enforcement, anti-social behaviour and estate management Promote tenancy sustainment and community safety through targeted support and intervention Work closely with teams including Living Well, Income, Property, and Community Development to deliver holistic services Manage budgets, voids, allocations, and lettings effectively to minimise rent loss and improve satisfaction Drive continuous improvement by using customer feedback and performance data Ensure services reflect legislation, regulatory standards, and safeguarding best practice
What We're Looking For

Significant experience in housing management, tenancy services or community-focused leadership Experience managing, motivating and developing high-performing teams Strong understanding of housing legislation, safeguarding and tenancy enforcement Commitment to customer engagement, digital inclusion and service innovation Excellent communication, organisational and partnership-building skills Confident working in a fast-paced, collaborative and data-informed environment Flexible and resilient approach with a strong focus on value for money
Please Note - this is a

temporary position

, ending on

31st January 2026

.

Why join us?

As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;

25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave

Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave

Enhanced Pension scheme contributions

Our Health Care Plan gives you money back for dental, optical, therapy costs and more

Subsidised Healthy Living benefits i.e. gym membership or yoga classes

Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language

Car Lease Scheme, Cycle to Work scheme

Volunteering days in the local community

We offer a Salary Sacrifice Pension option

Subject to eligibility criteria

About Us

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice where differences are recognised as strengths in delivering our purpose. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.

Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with 195m estimated investment, leaving a lasting legacy in our communities.

Benefits

Flexible Working

Real Living Wage

Westfield Health

Training and Development

Recognition and Reward

Volunteering within the local community