Job Description

Neighbourhood Manager
Location - Staines
Salary - xc2xa334,285 - xc2xa336,089
Contract: Permanent - Full Time - 35 hours
About us
We are one of the UK's leading housing associations. Our vision is to improve people's lives through high-quality homes and services.
We operate across London and southern England, providing affordable, private, and social rented homes, student, NHS, and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand.
Whilst we take a commercial approach to house building, all the profits the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.
Purpose
To be responsible for delivering a customer led, excellent neighbourhood management for a portfolio of residential and mixed tenure buildings and carrying out landlord obligations within regulatory requirements. To deliver high quality tenancy and building management and customer service to our residents.
Key responsibilities/ deliverables

• Complete regular estate inspections, ensure accurate records are maintained and actions are taken to deal with any issues.
• Ensure buildings and building systems are maintained in accordance with Statutory obligations and Fire Safety requirements
• Work in partnership with internal departments and external contractors on maintenance activities that will ensure building safety is not compromised
• Actively engage with residents regarding upkeep and maintenance of building safety measures in the property.
• Encourage, support and, where appropriate enforce residents and members of their home towards good housekeeping and fire safety practices
• Work collaboratively to develop, implement, and update the building resident engagement strategy in compliance with regulation.
• Be responsible for managing decants where required from end to end ensuring proactive customer contacts and costs are managed effectively.
• Manage tenancies in accordance with policies, procedures, and key performance targets, particularly in relation to Anti-Social Behaviour, neighbour disputes, safeguarding, hoarding and tenancy breaches and taking enforcement actions both informal and legal where and when necessary, including signposting to relevant statutory agencies for support.
• Be the point of contact to investigate and resolve tenancy management queries from residents and provide advice and guidance.
• To build relationships and work with both internal and external stakeholders of A2Dominion to support residents
• To attend and represent A2Dominion at court, external meetings, case conferences, forums, and evictions as well as internal meetings relating to the buildings, tenancies, and residents they manage.
• Awareness of responsibility to challenge unacceptable behaviours or practices and how to raise, escalate or flag risks to safety within buildings
• Feedback to stakeholders regarding any performance deficiencies experienced from Contractors.
• Be responsible for delivering a strong financial performance by working collaboratively with the service charge team to ensure production of accurate and transparent service charge estimates and in-year block management.

Knowledge, skills, and competencies - Essential and/or Desirable
Essential;

• Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
• Good knowledge of Outlook, Word & Excel
• Proven experience of problem solving for residents and understanding their needs, including vulnerable people and community groups or in other related areas
• Experience of delivering service to diverse customers
• Excellent communication skills with the ability to communicate at all levels, including translating complex process and requirements to our vulnerable customers
• Excellent IT skills including excel and ability to collate and analyse data and present them in reports
• Full Clean UK driving licenses

Desirable;

• 1 year experience or a commitment to train on building construction and safety issues, particularly fire safety
• 1 year experience or a commitment to train on managing buildings
• 1 year experience or a commitment to train in managing ASB cases in line with regulatory standards
• 1 year experience or a commitment to train and learn about housing law and housing management issues, welfare benefits and financial inclusion
• 1 year experience or a commitment to train in Safeguarding and Wellbeing practices to help with advising, coaching, and influencing safeguarding at all levels including compliance with legislation, regulation, and best practices

Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include

• 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to xc2xa3300 to use towards health and lifestyle benefits for both you and your family.
If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: resourcing@a2dominion.co.uk
A2Dominion is a Disability Confident Employer which means that we are committed to employing disabled people and will

• Actively look to attract and recruit disabled people
• Provide a fully inclusive and accessible recruitment process
• Offer an interview to disabled applicants who meet the minimum criteria for the job
• Be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job
• Make reasonable adjustments as required.

At A2Dominion, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds - men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.
A2Dominion are proud to be a family friendly employer.
Everyone is welcome at A2Dominion. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.
Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.