Job Description

Job Title: Neighbourhood OfficerLocation: Adelaide Street, Belfast
Hours: 37.5 hours per week (Monday-Friday)
Salary: xc2xa313.26 per hourAbout the Role:MPA Recruitment is delighted to be working in partnership with the Northern Ireland Housing Executive to recruit a Neighbourhood Officer. This is a dynamic and community-focused role aimed at enhancing the quality of life within local estates through effective estate, environmental, and community management.Key Responsibilities:Estate Management

• Conduct regular health and safety checks in communal areas across low, medium, and high-rise flats.
• Support elderly and vulnerable tenants, including assisting with accurate repair reporting.
• Monitor and manage vacant commercial properties.

Environmental Management

• Collaborate with grounds maintenance and office staff to resolve environmental issues.
• Report on bonfires, traveller sites, and the condition of public spaces.

Community Engagement

• Address low-level anti-social behaviour and minor nuisances.
• Carry out estate inspections with community representatives.
• Build and maintain relationships with local communities and their representatives.

Candidate Requirements:Essential Qualifications (one of the following):

• BTEC National Certificate or equivalent (Level 3) and at least 1 year of relevant experience in customer service or administration.

OR * Five GCSEs or equivalent (Level 2) and at least 2 years of relevant experience.OR * At least 3 years of directly relevant customer service or administrative experience.Key Competencies:

• Excellent active listening and communication skills.
• Strong organisational ability and attention to detail.
• Knowledge of housing services or similar.
• Able to work independently and collaboratively.
• Strong customer focus with a high degree of empathy.
• Skilled in conflict resolution.

Other Requirements:

• Proven experience dealing effectively with customers in challenging environments.
• A current valid driving licence or access to suitable transport is required.

Additional Information:

• Access NI Basic Check required (cost: xc2xa316).

How to Apply:To apply for this position please send your CV toOr for further information and a confidential discussion on this post please call Chris at our Belfast office on 02895 211111Please ensure your CV is accurate and updated with full personal contact details, education history, qualifications, and employment history.MPA Recruitment are operating as an Employment Business in relation to this vacancy.MPA are committed to providing equality of opportunity in employment and welcome applications from all suitably qualified applicants irrespective of gender, marital or family status, religious belief, political opinion, disability, age, race, nationality, or sexual orientation.

MPA Recruitment