Job Description

"Unlocking Opportunities & Strengthening Communities"

Introduction

At Kingdom Group, we're transforming how we deliver services. We're committed to creating smarter, simpler, and better solutions for the customers and communities we serve. To make this happen, we're expanding our Neighbourhood Team and looking for Three Neighbourhood Officers to deliver high quality and inclusive housing management service to our social housing customers.

You will maintain positive supportive customer relationships, addressing concerns and resolving disputes ensuring compliance with legislative and regulatory requirements.

This is an exciting opportunity to join a forward-thinking organisation where your skills will help to maintain homes within the Kingdom Group, supporting our vision of

Great Homes, Services, People, and Communities.

We are looking to recruit Three Neighbourhood Officer positions:

One 36 hour per week - Permanent based in Glenrothes

One 16 hour per week - Permanent based in Glenrothes

One 36 hour per week - Temporary for 6 months - Glenrothes/Perth

If that sounds like you, we'd love to hear from you.

The Role

As a

Neighbourhood Officer

, you will:

? Work as part of the Neighbourhood Team to provide exceptional customer service and experience.

? Manage, investigate and resolve housing management cases such as anti-social behaviour, hoarding and neighbour complaints.

? Provide housing advice and assist with the housing application process where required.

? Support customers with complex and/or vulnerability needs and make reasonable adjustments when required.

? Ensure a proactive approach to debt management by encouraging preventative measures with customers and taking accountability for maximising income recovery.

? Produce relevant reports for internal and external stakeholders in line with reporting requirement

Why Join Kingdom Group?

Working at Kingdom Group means being part of a forward-thinking organisation that values its people. It's not just about what we do; it's about how we do it, with care, collaboration, and a commitment to continuous improvement.

We're proud to be recognised with Investors in People Gold and Investors in Young People Platinum accreditation, reflecting our focus on professional development, employee wellbeing, and creating a supportive environment where everyone can thrive.We believe that high-quality, affordable homes are the foundation of great lives, and as we have grown as an organisation beyond housing into property management and social care, our wraparound services have supported our customers and wider family connections, to reach their potential.

What We Offer:

37 days annual leave 10% Employer Contribution Pension Scheme Flexible working opportunities A chance to be part of meaningful work that improves lives and creates lasting impact. A supportive workplace where flexibility, wellbeing, and inclusivity are at the heart of our culture. Opportunities for professional growth in a team that's passionate about innovation and collaboration. A culture guided by our CARES values:

Customer

: Every action delivers the best experience and outcome.

Accountable

: We take responsibility for our actions and decisions.

Respect

: We value diversity and the contributions of every individual.

Efficient

: We continuously improve to achieve our goals.

Supportive

: We work together to create a better workplace and better outcomes.

About You:

We're looking for people who:

? HNC level qualification in a relevant discipline, or equivalent Housing qualification, or equivalent experience

? At least two years relevant experience

? Previous experience in a customer focused role

? Strong digital skills

? Commitment to and engagement with continuous professional development.

? The ability to handle sensitive and emotive issues compassionately and

professionally

? The ability to work with challenging behaviour

? Knowledge of Data Protection

? The ability to confidently engage with a wide range of customers

? Knowledge of relevant Housing legislation

? Knowledge of Universal Credit and other benefits

? Knowledge of utility services, charges and procedures

? Knowledge of financial assistance programmes and grant funding schemes

Ready to Apply?

Closing Date:

2 June 2025

Interview date

: 12 June 2025 - the interview format will be an interview and assessment task.

Anticipated start date:

4 August 2025

Please specify which type of position you wish to apply for within your application.

Closing Statement:

This is your opportunity to make a real difference. Join Kingdom Group and help us deliver smarter, better services that improve lives and strengthen communities.

Apply today and let's shape the future together.

Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If we offer you the role and you are homeless at that point, we will also offer you a tenancy in one of our properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under "Supporting information" on your application form.

Scottish Charity No: SC000874

Job Types: Full-time, Part-time, Permanent, Temporary

Pay: 37,073.00-41,106.00 per year

Expected hours: 16 - 36 per week

Schedule:

Monday to Friday
Work Location: In person

Reference ID: REQ000659