Job Description

About The Role
Working Hours: 35 Hours Per Week (including day, evening, night and weekend shift working)
Contract Type: 4 x Full-Time, Permanent
Additional Payments: 15% Flexibility Payment
Closing Date: 18 June 2025
Closing time: 11.59pm
Interview Method: Face to Face
This role is subject to -
2 References - where possible we require 3 years' employment history.
Driving Licence- The successful candidate should hold a full clean driving licence as you will be required to drive a vehicle adhering to council regulations.
DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.
*Working Pattern will include the following:
Early shifts 8am - 5pm
Late shift 11.30 - 8pm
Night shifts 8pm - 4.30am
Weekends
Do you want to make a real difference to the city as a place to live work and visit? Looking for a new challenge?
We have 4 posts in our Licensing and Out of Hours Team. The position is a frontline compliance/enforcement role tasked with dealing with a wide remit of issues that affect the city both in the day and at night. The successful candidates will be involved in the delivery of a variety of regulatory services including licensing compliance, statutory nuisance and street trading alongside other related compliance and enforcement functions. The role requires direct intervention either proactive or reactive in issues that are occurring to ensure that activity is compliant with relevant legislation and taking forward any subsequent enforcement actions. As an officer you will be required to work across the entire city responding to issues as they are occurring.
Please note this role works a shift pattern which includes some nights 8pm - 4.30am and weekend working Saturday and Sunday early 8-5pm and 11.30am - 8pm
Some of the activities the role involves are: -

• Investigating complaints regarding noise nuisance
• Inspection of licensed premises and compliance activity in regards of licensed premises
• Consideration of licensing applications and making relevant representations
• Working in partnership with a range of agencies such as GMP, ASBAT and Immigration
• Compliance activity relating to illegal street trading including seizure of goods

We are looking for a resilient and reliable individual to actively contribute to the provision of a high-quality service working in accordance with policies and procedures. You will need to be highly motivated, focussed, flexible and committed to personal development. If you have the required skills and are an excellent communicator then we want to hear from you.
You should be an enthusiastic and friendly team player who is able to respond professionally and courteously to a range of incoming queries from customers and stakeholders. You should be able to provide excellent customer service and be able to manage and prioritise dynamic workloads. You should understand the importance of meeting deadlines and be able to contribute to the aims of the team.
About the Candidate

• We are looking for proactive candidates with good communication skills both verbal and written as the role will involve communicating with businesses, members of the public, colleagues in the team and across the Council and other stakeholders etc.
• The role will involve a busy varied workload and candidates must be able to plan and organise their work to ensure that tasks are suitably completed.
• The role will also involve elements of problem solving, decision making and analytical skills.
• We are looking for hard working, self motivated individuals who must also be willing to undertake training where required.

Should you wish to discuss the requirements of the role please contact either : Rachel Chappell or Mitchel Ward via email rachel.chappell@manchester.gov.uk or mitchell.ward@manchester.gov.uk.
About Us
We're the local council for one of the UK's most vibrant and diverse cities.
Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone.
is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We 'own it' and we're not afraid to try new things
• We're proud and passionate about Manchester

Benefits we offer

• Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
• A buzzing pension - You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
• Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at Manchester City Council
At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.
Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our

can be accessed through the "Accessibility tools" button at the top of our . This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.
Guaranteed Assessment Scheme
We guarantee assessments for applicants who meet the minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans
• Current or former care leavers
• Have a disability or long-term condition

When You Join Us
We're a Disability Confident Employer, offering:

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

For more information about the role or any adjustments, email .
What we will need from you if you're successful
In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.
Pre-Employment Checks
If you are successful in securing a position with us, the pre-employment checks required will depend on the role you've applied for. As a guide, these checks may include:

• Proof of Right to Work: You'll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role.
• References: We'll require references from your current and previous employer(s).
• Proof of Qualifications: Evidence of qualifications relevant to the role will be required.
• Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role.
• Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council.
• Police Vetting: Some roles may require police vetting to ensure suitability for accessing sensitive law enforcement systems or information.
• Baseline Personnel Security Standard (BPSS) Clearance: BPSS clearance is primarily used for roles that involve access to government data, systems, or assets. It ensures that individuals meet basic security requirements and can be trusted with sensitive information
• Driving Licence: If the role requires driving, we'll need evidence of your valid driving licence.

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.
Other relevant information
We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we'll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.
For more information about the role, please ensure that you read the role profile attached.
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