Job Description

About us:
Wifinity was founded in 2007 to solve a problem--our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn't an option.
And that problem isn't exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities.
Conventional home broadband doesn't always work for them.
Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms.
We take the complexity out of connectivity.
The opportunity:
This is a strategic leadership role with a strong focus on people, operational processes and systems to cover all aspects of the Network Operations function.
With demonstrable breadth of experience, you will be essential to shaping the direction, growth and operation of our Network Operations Centre (NOC).
Key areas of focus:
As Network Director, you will lead the strategic vision and operational excellence of Wifinity's Network function, as well as being a strong individual contributor. Reporting directly to the Group Chief Operating Officer, you will be responsible for setting the strategic direction, driving innovation, and ensuring the highest standards of network performance and customer satisfaction.
This role is critical in enabling Wifinity's ambitious growth plans and involves overseeing, amongst others, the Head of Network Operations, who manages the day-to-day operations of the Network Operations Centre (NOC).
You will work with the team, customers and other Wifinity departments to execute the Network key deliverables.
Your day-to-day role will consist of the following responsibilities (you may be required to carry out further responsibilities at the company's discretion):

• Strategic Leadership: Develop and execute a comprehensive network performance strategy aligned with Wifinity's growth objectives. Lead transformation initiatives to enhance operational efficiency and service quality.

• Innovation and Technology: Drive the adoption of cutting-edge technologies and best practices in network management. Collaborate with the CTO function to ensure alignment on the technical architecture and overall network strategy.

• Stakeholder Engagement: Represent the Network function in executive forums and customer engagements. Collaborate cross-functionally with Customer Operations, Product, Technology, and Delivery teams.

• Operational Oversight: While the Head of Network Operations will handle the day-to-day management of the NOC, the Network Director will ensure overall network performance against key KPIs, including uptime, MTTR, customer satisfaction, and ticket resolution. Your other direct reports will include the Network Performance Manager and senior Network Engineers.

• Team Leadership: Lead and develop a high-performing team of managers and engineers across NOC, Network Engineering, and Field Engineering. Foster a culture of accountability, collaboration, and continuous learning and implement structured training and career development plans for all technical staff.

About you:
We're on the lookout for a visionary leader to take our Network performance to the next level. You're a seasoned pro with a knack for building and enhancing network operations in dynamic settings. Your leadership style is all about collaboration and empowerment, and you're dedicated to fostering a culture of continuous improvement and innovation. Here's what we're after:

• Strategic Vision: You've got a proven track record of setting and executing strategic network initiatives in high-growth or multi-tenant environments.

• Leadership Excellence: You're a strong leader with great people management skills, experienced in scaling teams and driving a culture of accountability, collaboration, and continuous learning.

• Technical and Operational Expertise: You have a deep understanding of network infrastructure, monitoring, and service management frameworks. You're proficient in automation, observability tooling, and continuous improvement methodologies.

• Communication Skills: You're an exceptional communicator and can manage stakeholders effectively, providing regular updates to both internal and external parties.

Your experience:

• You will have experience of having managed and led network operations, ideally within both MSP and ISP environments, achieving best in class network performance.

• Whilst the focus of this role is strategic, you will be comfortable rolling up your sleeves and leading in the event of operational incidents, and will have a track record of having done so.

• You'll have a track record of leading technical teams, and be comfortable constructively collaborating with and challenging technical experts.
• Desirable experience - experience of having run or overseen a customer service operation

We offer a competitive salary and benefits package which includes an 'Annual Leave Buy & Sell Scheme', in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.
At Wifinity we are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment).We are committed to treating candidates and employees with courtesy, dignity and respect.
This advert can be available in other formats (upon request) for those who require it, please contact jobs@wifinity.co.uk for assistance.