Job Description

:

Connect (Network) Engineer

Reporting To:

General Manager

Role Overview:

To be responsible for the provision of day-to-day support of Atlas Communications NI Ltd customers as required by the Senior Network Engineer.

Job Role

Operational Responsibilities

1. Responsible for the installation and support of the equipment at customer's premises to ensure effective service within agreed time scales and to the standards required by the company.

2. Ensure the appropriate level of liaison between accredited partners, sales and customers is delivered to maintain an efficient and effective service.

3. Provide consultancy and appropriate advice and support to customers as required.

4. Establish and maintain effective communication between Atlas Communications NI Ltd and third party network service providers as required.

5. Ensure that customers receive the correct product to meet their specific requirements.

6. Plan and co-ordinate effective training ensuring the customer has a sound understanding of the product and the benefits it can offer.

7. Plan and organise travel and accommodation requirements to customer sites in accordance with the procedures required by the company.

8. Identify and develop the required level of interpersonal and presentation skill sets, building trust and confidence to ensure effective site visits.

9. Complete the required documentation and reporting in respect of the installation, configuration and commissioning of equipment as required.

10. Ensure complete customer satisfaction in respect of all aspects of work carried out.

11. Ensure personal time management reports are completed within agreed time frames.

12. Responsible as required for the provision of office based technical support internally and externally.

13. Responsible as required for onsite maintenance.

14. Ensure all issues are dealt with as quickly as is practicable and to report to your Manager any issues that may arise from specific faults.

15. To be responsible for the planning, preparation and presentation of internal and external training courses as required by the Lead Connect Engineer.

16. To be part of the 24-hour call out rota as required. Making yourself available to assist other engineers where appropriate.

Resources

1. Ensure all available material resources are utilised in a cost effective manner.

2. Ensure the need for additional material resources is identified to your Line Manager as appropriate.

3. Ensure all relevant purchasing, quality and other company procedures are followed as required.

4. Maintain a full clean current motor vehicle driving license to enable the effective discharging of you tasks.

Projects

1. Ensure all projects you have been assigned, are carried out effectively to achieve the agreed goals and targets.

Information

1. Ensure that all appropriate information is provided, recorded and maintained as required.

2. Ensure all quality procedures are implemented and the appropriate documentation is maintained as required.

3. Adhering to the policies and procedures within the Company Integrated Management specially ISO9001:2015 and ISO27001 (2013).

Working Relationships

1. Ensure you establish and maintain appropriate internal and external communication.

2. Develop and maintain effective working relationships with your colleagues. Identify and minimise interpersonal conflict.

3. Ensure you familiarise yourself with the policies and procedures of the organisation and that you work within them.

4. Actively work towards your agreed individual objectives and targets and those of your team and organisation.

5. Ensure that you participate fully in team meetings.

6. Ensure you actively promote equality issues within your area of operational responsibility.

Training and Development

1. Participate fully in all agreed training and development opportunities.

2. Participate fully in all organisational performance appraisal processes.

3. Responsible for your own personal and professional development.

Other Responsibilities

1. Carry out such other duties as required by your Line Manager, and as are consistent with your job role and within your capabilities

QUALIFICATIONS

Essential

1. Cisco CCNA accreditation OR Juniper JNCIA Qualification.

Desirable

1.2 Full CCNP or JNCIS certifications, or equivalent experience.

1.3 Fortinet switching and firewall experience

1.4 Ubiquiti Wi-Fi installation experience

1.5 Extreme Network switching and wi-fi experience

1.6 Firewall certification

1.7 Cat5 cabling and fibre splicing experience

2.0 RELEVANT EXPERIENCE AND KNOWLEDGE

Essential

2.0 Minimum of 3 years' experience within Network Engineering/IT Support role (field based).

2.1 Demonstrable ability to successfully receive technical training, subsequently

deploying the imparted knowledge to best advantage.

2.2 Evidence of ability to investigate issues, analyse and present options for achieving resolution.

2.3 Understanding of WAN / LAN / Wi-Fi solutions

Desirable

2.4 Experience of working with networking products from Juniper, Cisco and Fortinet.

3.0 SPECIAL APTITUDES/SKILLS

Essential

3.1 Excellent interpersonal skills: including verbal/written communication and presentation skills applicable in both and internal and customer facing environment.

3.2 Adaptability to provide solutions within a challenging environment.

3.3 Evidence of person management skills

3.4 Computer literate.

Desirable

3.5 Evidence of continuing personal professional development.

4.0 DISPOSITION

Essential

4.1 Values the strength of teamwork in achieving objectives and seeks to maximise this, but is equally happy to self motivate and to work independently when appropriate.

4.2 Flexible, adaptable, resilient, optimistic and self-aware.

5.0 CIRCUMSTANCES

Essential

5.1This post is primarily based in Northern Ireland but the successful candidate will be required to travel and work throughout Ireland and the UK, If necessary may be required to travel outside the UK.

5.2 To be able to work outside the normal working hours on a 24 hour 7 basis as required.

5.3 Valid UK driving license

Job Types: Full-time, Permanent

Pay: 35,000.00-40,000.00 per year

Benefits:

Company car Company pension Free parking On-site parking Private medical insurance Sick pay
Schedule:

Monday to Friday Overtime
Work Location: In person

Application deadline: 30/06/2025
Reference ID: ATNE01
Expected start date: 01/07/2025