Job Description

Role Introduction:

Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors.

We operate a shared services model aligned with ITIL v4, underpinned by ServiceNow, automation, and generative AI. Our 24x7 Operations squads support the health, stability and scalability of our customers' network infrastructure, routing, switching and firewall environments.

As a Network Engineer, you will provide second-line support for network services across a range of customer environments. You'll troubleshoot incidents, implement changes, and work with more senior engineers on the resolution of complex technical problems.

This is a shift-based role forming part of a 24x7 operations squad. It requires strong foundational networking skills and a willingness to develop further through on-the-job experience and collaboration with your colleagues.
What You Will Do:
Triage and resolve incidents involving LAN, WAN, VPN, firewall, and wireless technologies. Support planned and emergency network changes under guidance of senior engineers. Perform routine firewall and switch configuration tasks based on documented procedures. Respond to requests from the SOC relating to network security alerts or events. Use tools such as LogicMonitor and PRTG to monitor network health and escalate abnormalities. Maintain accurate and timely records in ServiceNow. Follow documented runbooks and escalate to senior engineers where required. Assist with documentation and CMDB updates related to network configurations. Contribute to improvement ideas around monitoring, alert handling, and standard operating procedures.

What You Will Have:
Working experience with enterprise networking (Cisco or equivalent). Understanding of core protocols such as TCP/IP, DNS, DHCP, BGP, OSPF. Some exposure to firewall technologies (e.g. Cisco ASA, Palo Alto). Experience using monitoring tools such as LogicMonitor or PRTG. Familiarity with ITIL principles and change control. Clear and methodical troubleshooting skills. Excellent verbal and written communication. Eligibility for UK Government Security Check (SC) clearance.

Desirable Skills and Experience

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Cisco CCNP certification or equivalent. Experience with wireless networking and secure access control. Awareness of ISO27001 and security compliance in network environments. Interest in scripting, automation or network-as-code practices. Previous experience supporting a 24x7 or MSP environment.

What We Do For You:

Wellbeing focused

- Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

Annual Leave

- 26 days of annual leave, plus public holidays and the ability to buy additional days

Employee Assistance Programme

- Free advice, support, and confidential counselling available 24/7 through Care First

Endometriosis Friendly Employer

- We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth

- Regardless of where you are at in your career, we're committed to enabling your growth personally and professionally

Development Programmes

- From Future Managers to Leadership Training, our development programmes help you get where you need to go

Performance Bonus

- Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing -

We understand as well as your mental wellbeing, your financial wellbeing is really important

Pension Scheme

- Our plan with Scottish Widows offers 5% matched contribution by the company

Income protection insurance

- Providing you with support and assistance when you need it most

Recognition

- Highlighting and rewarding the great work our people do

Performance & Talent

- Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference

- we provide opportunities to help our people make a difference to the causes they care about

MatchIt!

- Fundraise for a cause close to your heart and OneAdvanced will match part of the funding

Volunteering Time

- Our volunteering leave scheme allows you to use your time to help those who need it

Pennies from Heaven

- donate the pennies from your pay check to help make a difference without lifting a finger

Who We Are:

OneAdvanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of 330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to

power the world of work

and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here