Job Description

Recruiter: Daniel McCarthy
Career Grade: D
Internal Closing Date: 2nd January
The skills you'll need
Troubleshooting
Escalation Management
Issue Resolution
Network Delivery
Health & Safety
Vendor Management
Network Security
Network Testing
Network Configuration
Technical Documentation
Network Integration
Network Implementation
Network Design
Incident Management
Event Planning
Decision Making
Growth Mindset
Inclusive Leadership
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
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We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.
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We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
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As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
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Why this job matters
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This role has a direct impact on:
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EE/BT current & future Network Performance, Network Efficiency & Subscriber's Experience (inc Emergency Services Network).
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Ability to maintain & strengthen EE/BT position as #1 UK mobile network and push for global top ten network.
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Positive/Negative perception/PR of Network performance/customer experience.
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What you'll be doing - your accountabilities
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The role purpose is to drive improvement in Radio Coverage & Performance through effective performance management and localized network optimisation. Main accountabilities for the role include:
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Perform detailed analysis of proposed site designs to ensure they will deliver optimal network performance.
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Perform new site radio optimisation to ensure cells perform well when first activated.
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Ensure sites meet regulatory requirements and recommend design adjustments when required to maintain compliance.
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Provide clear feedback with supporting evidence where required regarding issues.
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Identify and prioritise investment requirements to drive better customer experience, build effective business cases to justify investment.
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Support development of less experienced members of the team and share knowledge openly and clearly to improve overall team skills.
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Produce evidence packs to support decision making where required to get issues resolved and secure investment where required.
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Use advanced data analytics skills to drive improved ways of working.
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Support regional manager as required to complete priority tasks.
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Experience you'd be expected to have
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Mandatory experience required for this role includes:
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Advanced Mobile Network RAN optimization/planning and/or RAN Performance knowledge.
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Ability at making decisions in ambiguous situations using incomplete information.
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Produce clear and effective communication both written and verbal to justify actions and drive business decisions.
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Experience of radio site designs and propagation models.
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Knowledge of crowd data sources and how they can be used to improve understanding of radio propagation and customer hot spots. message drill down and diagnostics.
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Preferred experience:
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Data Analytics and the ability to process and investigate large datasets.
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A FEW POINTS TO NOTE:
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Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
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We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
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DON'T MEET EVERY SINGLE REQUIREMENT?
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Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
Why this job matters
This role has a direct impact on:

• EE/BT current & future Network Performance, Network Efficiency & Subscriber's Experience (inc Emergency Services Network).
• Ability to maintain & strengthen EE/BT position as #1 UK mobile network and push for global top ten network.
• Positive/Negative perception/PR of Network performance/customer experience.

What you'll be doing - your accountabilities

• The role purpose is to drive improvement in Radio Coverage & Performance through effective performance management and localized network optimisation. Main accountabilities for the role include:
• Perform detailed analysis of proposed site designs to ensure they will deliver optimal network performance.
• Perform new site radio optimisation to ensure cells perform well when first activated.
• Ensure sites meet regulatory requirements and recommend design adjustments when required to maintain compliance.
• Provide clear feedback with supporting evidence where required regarding issues.
• Identify and prioritise investment requirements to drive better customer experience, build effective business cases to justify investment.
• Support development of less experienced members of the team and share knowledge openly and clearly to improve overall team skills.
• Produce evidence packs to support decision making where required to get issues resolved and secure investment where required.
• Use advanced data analytics skills to drive improved ways of working.
• Support regional manager as required to complete priority tasks.

Experience you'd be expected to have

• Mandatory experience required for this role includes:
• Advanced Mobile Network RAN optimization/planning and/or RAN Performance knowledge.
• Ability at making decisions in ambiguous situations using incomplete information.
• Produce clear and effective communication both written and verbal to justify actions and drive business decisions.
• Experience of radio site designs and propagation models.
• Knowledge of crowd data sources and how they can be used to improve understanding of radio propagation and customer hot spots. message drill down and diagnostics.

Preferred experience:

• Data Analytics and the ability to process and investigate large datasets.

A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Skills Required