Job Description

Closing Date: 12th Jan 2026
Working locations: London or Bristol
Working Style: 3 days a week from office, 2 days from home
Why this job matters
This role has a direct impact on:

• EE/BT current & future Network Performance, Network Efficiency & Subscriber's Experience (inc Emergency Services Network).
• Ability to maintain & strengthen EE/BT position as #1 UK mobile network and push for global top ten network.
• Positive/Negative perception/PR of Network performance/customer experience.

What you'll be doing
The role purpose is to drive improvement in Radio Coverage & Performance through effective performance management and localized network optimisation. Main accountabilities for the role include:

• Perform detailed analysis of network performance and customer experience in a given geographical area.
• Produce and implement detailed improvement plans to deliver continuous network improvement using existing radio network capability.
• Perform detailed analysis of public benchmark (Umlaut and root metric) failures and implement improvement plans to reduce risk of future failures.
• Identify and prioritise investment requirements to drive better customer experience, build effective business cases to justify investment.
• Monitor network performance including failure cause breakdowns and investigate trends. Identify common trends across the network.
• Support development of less experienced members of the team and share knowledge openly and clearly to improve overall team skills.
• Work with operations and managed service provider to ensure operational faults impacting performance are being progressed effectively.
• Produce evidence packs to support decision making where required to get issues resolved and secure investment where required.
• Use advanced data analytics skills to drive improved ways of working.
• Support regional manager as required to complete priority tasks.

What you'll bring
Mandatory experience required for this role includes:

• Advanced Mobile Network RAN optimization/planning and/or RAN Performance knowledge in LTE and 5G.
• Ability at making decisions in ambiguous situations using incomplete information.
• Produce clear and effective communication both written and verbal to justify actions and drive business decisions.
• Experience of Huawei/Ericsson/Nokia Performance counters and parameters.
• Knowledge of crowd data sources and how they can be used to improve understanding of radio propagation and customer hot spots.
• Drive survey analysis including layer 3 message drill down and diagnostics.

Nice to have (not essential)

• Data Analytics and the ability to process and investigate large datasets.
• Experience of using Atoll or similar Network planning tools.
• The use of and interpretation of network performance KPI's.
• Assisting in the development of processes and methodologies relevant to the evolution of Mobile Network RAN optimization and performance.

What's in it for you

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• Life Assurance Cover
• Exclusive colleague discounts on our latest and greatest BT broadband packages, BT TV with TNT Sports and NOW Entertainment
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up.
• Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer's leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes

About us
BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Skills Required