Job Description

Driscoll Kingston & Co Ltd is seeking a proactive and client-focused

Claims Advisor

to join our expanding legal team. This is an excellent opportunity for someone looking to build a career in the legal sector, with exposure to case handling, client communications, and office operations in a fast-paced and supportive environment.

The successful candidate will play a key role in managing the intake of new claims, providing excellent customer service, and supporting fee earners and the wider team with administrative and operational tasks.

Key Responsibilities

First Point of Contact:

Handle inbound "hot key" telephone calls for new claims, ensuring a professional and empathetic approach

Case Management:

Accurately input all new claims into the firm's case management system via source referrals and telephone enquiries

Reception Cover:

Provide support on reception as needed, maintaining a welcoming and professional front-of-house presence

Administrative Support:

Undertake various tasks assigned by your line manager or Operations Team to support the day-to-day function of the department

Time Recording:

Ensure all units of work are accurately logged and tracked as part of workload monitoring

Attendance Notes:

Maintain clear and concise attendance notes on all client communications and case activity

Diary Management:

Assist fee earners with scheduling, reminders, and calendar organisation when required

Client Correspondence:

Communicate with clients via telephone, email, and written correspondence to provide updates and request information

Relationship Management:

Build and maintain strong, positive relationships with clients by offering consistent and professional support

Professionalism:

Uphold the firm's standards of professionalism in all internal and external interactions

Candidate Requirements

Excellent verbal and written communication skills Strong organisational skills and attention to detail Confident using IT systems, including Microsoft Office and case management software A friendly, helpful, and professional telephone manner Ability to work independently and as part of a team Willingness to learn and develop within the legal profession

Previous experience in a customer service or legal environment is desirable but not essential

Why work at Driscoll Kingston:

A fantastic city centre working environment with great travel links Competitive Salaries Great Bonus Scheme Real Succession & Promotion opportunities 26 days annual leave plus bank holidays Office closed over the Christmas/New Year period in addition to your annual leave Your Birthday off Enhanced Sickness Scheme Reward of 500 if no sickness in a 12 month period Employee Refer a Friend Scheme Workplace Pension Death in service Policy with a benefit of 3 times your annual salary Private Healthcare Health & Wellbeing Program Free Flu Vaccination Mentoring Programme Paid legal study courses subject to application Paid study leave Paid exam leave Rooftop Bar area Minimum of 2 free company parties per year Casual dress on a Friday Secure bike storage Discounted local parking

Ideal for:

Law graduates or candidates seeking entry into legal practice Individuals with a background in customer service looking to transition into the legal field Motivated professionals seeking a dynamic and supportive workplace

How to Apply

Please send your CV and a short cover letter outlining your interest in the role to

hr@driscollkingston.co.uk

Job Type: Full-time

Benefits:

Additional leave Bereavement leave Company pension Free flu jabs Health & wellbeing programme Life insurance Sick pay
Schedule:

Monday to Friday
Work Location: In person