Job Description

About the Job

Key Responsibilities:

Care and Wellbeing Support

Deliver high quality, person-centred care in line with each service users individual plan. This may include support with personal care, mobility, meals, hydration, medication, and continence care. Encourage independence in all daily activities, supporting owners with confidence and dignity. Provide companionship and emotional support, helping to reduce loneliness and promote wellbeing. Assist with hospital discharge and home from hospital support, ensuring continuity of care. Liaise sensitively with families and representatives where appropriate.

Household and Community Duties

Support with housekeeping tasks such as cooking, laundry, cleaning, and maintaining a safe, comfortable home environment. Assist owners with medical appointments, collecting prescriptions, and managing day to day errands. Maintain the cleanliness, safety, and presentation of communal areas across the community.

Safety and Security

Conduct security checks and monitor CCTV, ensuring the community is safe and secure. Respond promptly to emergencies, including fire alarms and emergency alarms, acting in line with Wallacea Living policies. Support co-workers during emergencies, either together or independently if required. Carry out pool checks and maintenance logs, ensuring leisure facilities remain safe and compliant. (if applicable). Training will be provided Maintain awareness of the Village Fire Policy and act decisively in emergency situations.

Teamwork and Communication

Work closely with fellow Carers, the Registered Care Manager, and Resource planner to ensure seamless delivery of care and wellbeing services. Support front-of-house operations, including reception cover, managing calls, and assisting with enquiries in a professional and welcoming manner. Record and hand over accurate information for day teams, ensuring clear communication and continuity of care. Complete daily reports, briefs, and records in line with GDPR and Wallacea Living policies.

Professional Standards

Promote and protect each owners right to dignity, privacy, and choice. Comply fully with safeguarding policies and uphold Wallacea Livings behaviours Attend all required training to continually improve knowledge and maintain professional competence. Take responsibility for upholding health and safety standards at all times.

About You:

Qualifications & Training:

Qualified to or a commitment to work towards the qualification and credit framework (QCF) Level 2 Good level of written and oral English Use of company mobile and use of an app to manage schedules and keep in contact with the care team Ability to accurately complete electronic daily logs to reflect the care plans and follow any medication instructions Good knowledge of the local area Personal presentation and hygiene should be to a high standard including cleanliness of uniform provided and ensuring jewellery, nails and hair are in line with company policy Understanding professional boundaries of both owners and co-workers Understanding of safeguarding, health and safety and data protection laws to protect customers Ability to prioritise and manage time effectively along with being adaptable where needed to meet different customer requirements Acts as a role model through impeccable owner and team members service Commitment to continually update knowledge and personal development

About Wallacea Living:

Wallacea Living is a developer and operator of Integrated Retirement Communities (IRCs); purpose-built residences designed to meet the unique needs of people over 65. These communities provide not only comfortable homes but also access to an inspiring lifestyle that combines hospitality, social opportunities with like-minded neighbour's, and quality care services as needed. Each Wallacea Living property is sold as a "home for life," offering residents the stability and support needed to live independently and comfortably for the rest of their lives.


Were dedicated to creating real communities that foster meaningful connections, joy, and purpose in later life. If youre inspired by the opportunity to support and engage with people in ways that make a lasting difference, we welcome you to be part of our mission.


For more information about Wallacea Living, please visit our website on www.wallacealiving.com