Job Description

Job title: Night Concierge

Location: SW11 area

Job type: Full time

About the role:

We are looking for a dedicated and customer-focused Concierge to join our team. In this pivotal role, you will be the face of our development, providing exceptional service to residents and visitors alike. As the main point of contact at the front desk, you will assist with on-site deliveries, address customer queries, handle service requests and day-to day duties, ensuring a smooth and welcoming experience for all.

Key responsibilities:

Be the main point of contact for residents, guests, and contractors, whilst being professional, well-groomed, and well-mannered. Offer a high level of customer service to residents and visitors. Ensure the smooth day-to-day running of the development. Cover the Reception desk and answering phone calls, as well as answering emails. Ensure the security of residents and the development. Undertake security and health & safety patrols both inside and outside of the development including carparks to review security, health & safety and cleanliness/tidiness. Ensure any illegally stored items are reported and removed form site. Monitor access-control, CCTV, and security systems. whilst at the same time maintaining the security of the premises. Operate a secure Key and Key-FOB management. Implement and monitor Health & Safety and Fire Regulations. Control the process of deliveries by obtaining approval of residents before authorising access. Ensure the completion of 'Incident Reports'. Report and action repair of defective/non-functioning equipment. Notify the Property Manager of any queries or problems on site which require urgent attention, including any residents' complaints. Co-ordinate, instruct and allow access to contractors or any external service providers with prior authorisation. Maintain all handover documents in a clear and concise manner ensuring that incoming shifts can fully understand issues which might be of importance on their shift. Provide Concierge taking over the next shift, whether permanent or temporary staff, with information of events which occurred during the night shift. Ensure that the front desk is kept in a clean and tidy manner and ensure that all policies and processes for key issues/holding and parcel acceptance are always adhered to. Respond to any emergency alarms in a timely fashion, reporting any serious issues without delay to the Property Manager.

Required Knowledge, Skills and Experience:

Good academic and/ or professional qualifications Ability to communicate effectively and clearly in writing and verbally. Strong attention to detail Ability to work in a varied and demanding role with appropriate supervision. Ability to work efficiently. Demonstrable experience and ability to use ICT packages i.e. Microsoft Word and excel Can work both alone and in a team. The conduct of duties must be to the highest standard and you must be presentable at all timed and build trust with the residents.

Attributes/ behaviours the role holder must possess to be successful in the role:

Able to show an understanding and commitment to good customer care. Self-motivated, with high energy and enthusiasm Pragmatic, creative approach to problem-solving, with emphasis on fast and practical. * Commitment to equality, diversity, and mutual respect.