Job Description

Night Luggage Porter

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

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No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

Hourly Rate

of12.38 per hour

Smart uniform provided

and laundered

Free and healthy

meals

when on duty

Grow your Career !

Personal Development

programmes designed to support you at every step of your career

A chance to make a difference

through our Corporate Responsibility programmes - Find out what and how we are doing ()

Team Member Travel Program:

discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

High street discounts:

with Perks at Work

Holiday:

28 daysincluding bank holidays (increasing yearly to up to 33 days)

Discounted dental and health cover

Free Parking

Subsidised Taxi

Scheme

Accommodation available

with all billsincluded

Guest Experience Day:

1 night stay with breakfast

Modern and inclusive

Team Member's areas

A Night Porter carries out general cleaning duties and delivers an excellent Guest and Member experience while ensuring back of house areas are clean and safety guidelines are observed.

What will I be doing?

A Night Porter will also be required to ensure all back of house areas are kept clean, and observe COSHH and health and safety guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:

Carry out fire walk and make sure all fire exits are free. Report any areas of concern. Clear the floor of any rubbish or plates left along the corridor Checkin/checkout guests offering excellent service at all times Be the first point of contact for all guests. Delivering very high standard of customer service. Respond to guests needs and requirements in a professional manner. Assist guests with their luggage Respond to all Room service requests in a professional way. End of the day PMS functions including cash and credit card balancing. Cleaning and setting up of meeting rooms. Plus any other job assigned to you by the Night Manager/Management

What are we looking for?

A Night Porter serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude Good communication skills Ability to work under pressure Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous kitchen portering experience in similar role

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels -