Job Description

Working Pattern - 4 days on 4 days off

We are not just hiring - we are looking for personalities that light up a room!

How big is your smile?

Do your eyes light up a room?

Can you turn challenges into opportunities and guests into lifelong ambassadors

We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team members.

If you've got any of the above, we want to hear from you.

We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave.

We are searching for a Night Manager, to be responsible for the overall management of the hotel overnight ensuring the safety and security of guests and staff alike acting as Rudding Park's ambassador at all times, and to undertake the correct posting of revenue via the night audit.

What we are looking for:

Previous experience in a supervisory or front desk role, preferably in a hotel or hospitality environment Flexibility to work overnight shifts and weekends Ability to work independently Excellent communication interpersonal skills Strong leadership skills and conflict resolution Passion about our guests and providing exceptional service Driving Licence essential

Key Responsbilities

Welcoming guests including late check-in and assisting with their requests as and when required throughout the night. Manage and support the Front Office Manager in respect of performance, reviews, training and any management issues including poor or unacceptable performance Conduct walk around across the hotel to ensure all businesses' are aware who is on duty in the case of any further assistance require on the evening/night Ensure that all public areas are of the standard expected and assist with any housekeeping duties Perform any related security duties as required overnight As a team ensure that offices are clean and tidy at all times To attend all meetings and training sessions when requested including the departmental meeting Undertake a handover with Late Duty Manager Oversee and run the night audit, end of day reports, auditing of revenue postings Check all guests in house bills to make sure all bills are accurate Order newspapers for the following day To take telephone enquiries and bookings Be aware and able to enforce all fire-life-safety procedures Provide cover in the case of an emergency wherever possible for the portering service Any other duties as requested by the Front Office Manager and the Senior Leadership Team. Be responsible for Health and Safety as an individual and also to work colleagues, customers and the business, reporting concerns through the Health and Safety processes and procedures. Ensure continuous professional development of self, including attending required training courses and seeking means of developing within the business Promote continuous improvement in the level of quality and customer care provided by the business and make proposals/suggestions where applicable Respect colleagues and the working environment at all times. Ensure high standard of dress and self-presentation within the working environment Undertake any other duties commensurate within the position for which you are qualified.

In return for your hard work and commitment we offer:

Enhanced pay - 50p per hour for evening work after 7pm (Sunday - Thursday), 1 per hour for weekend day work until 7pm (Saturdays and Sundays), 1.50 per hour for evenings from 7pm (Friday and Saturdays) Service Charge (Tronc) earn up to an additional 5,000 per year Company sick pay for up to 4 weeks A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability of course) Annual party, family fun days, and award dinners - we love to celebrate! Up to 30 days annual leave, increasing with length of service Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV. Investment in personal growth through Apprenticeship, Training Courses and Development Programmes, dedicated Learning and Development Manager. Can't wait until pay day? Wage Stream allows you to pay yourself when you need it! Hospitality Rewards include FREE Employee Assistance Programme from Day 1 Local discounts on gym memberships Complimentary counselling sessions to support mental health Wellbeing App with a range of support such as podcasts, fitness videos, recipes

AND MUCH MORE...........

About Rudding Park

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.



Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.