Job Description

The Chatsworth Hotel is a 147 bedroom hotel that is open for 11 months the yearr. On occasion there maybe a requirement for the successful candidate to work at the sister hotels, New Loretta and Baytree Hotels, also in Llandudno.

We are currently recruiting for a Night Manager to work in the hotel 5 or 6 days out of 7 (subject to change and were cover is required).

Duties and Responsibilities

- To be the first point of contact in an emergency.

- Nightly patrols of the Hotel to ensure health, safety and security measures are in place, ensuring the safety of the Hotel and its occupants.

- Have excellent communication skills and be customer service focused.

- Be literate and able to communicate clearly in writing using both paper forms and the computer to record information.

- Communicate with onsite colleagues.

- Fill out incident reports, and report on repair issues, where necessary.

- Tidy and clean public areas, ensuring cleanliness and tidiness at all times.

- Collect rubbish bins and take them to the collection points.

- Must be willing to train as a Hotel fire marshal and in the event of an incident evacuate guests to the safe point.

- Serve behind the bar

- Assist with emergency first aid incidents.

- Ensure the safety of the building and its occupants.

- Take responsibility for your own safety and well-being and seek assistance when necessary.

- Ability to work flexibly with availability to work additional hours when necessary.

Characteristics and Personal Attributes

- Strong communication skills - both verbal and written.

- Excellent organizational skills, such as scheduling, data entry and filing.

- Ability to manage time effectively and efficiently.

- Strong attention to detail.

- Good engagement skills.

- Problem-solving skills such as taking initiative, working under pressure and thinking on your feet.

Skills, Experience and Knowledge

- Commitment to delivering exceptional guest service with a passion for the hospitality industry.

- Customer service skills, including handling inquiries and complaints.

- Multitasking and prioritizing skills, especially in a busy environment.

- Personal integrity, with the ability to work in an environment that demands excellence, time, and energy.

Job Types: Full-time, Permanent

Pay: From 12.50 per hour

Benefits:

Discounted or free food
Education:

GCSE or equivalent (preferred)
Work Location: In person