Job Description

its all begins with a cookie...

Here at Doubletree by Hilton London Hyde Park, we CARE for our colleagues, as much as we do for our guests. Why should you join our team? Because we are genuinely passionate about delivering truly memorable experiences. Everyone can achieve their goals here, no matter who you are and where you come from, the career and learning opportunities are endless.

What's in it for you:

A competitive salary

, reviewed annually

Incentive schemes: Taxi Commission, service Charge, Breakfast incentive

An industry leading Team Member Travel Programme

with head-spinning discounts on room rates and Food and Beverage

Learning and development opportunities

throughout the year and through Hilton University

A stable and comfortable work environment

along with all the tools and trainings to do your job

A free meal while on duty

Yearly increasing holiday allowance

to up to 33 days

A real chance to grow your career

where internal promotions are always considered as first option

A smart uniform

to wear with pride

Team Member Referral Programme

Free Parking

(subject to availability)

What you will be doing:

Night Audit / check ins and outs

Maintain the highest level of hotel security, health & safety and Fire awareness

Organise and take responsibility of book-outs

Deal with Guest Complaints in an efficient manner

Conduct Team Training

Be a key member of the Duty Management team

Assisting guests with their varied requests and provide excellent customer service

Able to work to tight deadlines.

The ideal candidate for this position:

Excellent communication and customer service skills

Enthusiastic in delivering service excellence and have the CARE attitude.

Able to work under pressure, whilst maintaining attention to detail

Has a good command of the English language, both spoken and written?

Display a polite and professional attitude to internal and external guests!

Who we are:

From thoughtful touches and friendly service to our warm chocolate chip cookie welcome, we're here to make our guests feel as comfortable as possible, right from the start. The niceness they experience with us stays with them long after they check out, and we wouldn't have it any other way.

If you'd like to know more about this role, contact us directly.

Job Type: Full-time

Pay: 30,000.00 per year

Ability to commute/relocate:

London W2 4RT: reliably commute or plan to relocate before starting work (required)
Experience:

Hospitality: 1 year (required)
Work authorisation:

United Kingdom (preferred)
Work Location: In person