Job Description

Night Porter (Part-time)
Are you a night owl with a passion for hospitality?
Malone Hotel, based in Belfast, have an opportunity for a Night Porter (16 hours per week) to become a valued member of their growing team. The successful candidate will be responsible for providing a welcoming and professional service to guests while handling night-time security, reception duties, and hotel upkeep.
Key Responsibilities:
Handling late check-ins and early check-outs with professionalism and efficiency.
Assisting guests with any overnight requests, ensuring their comfort and satisfaction.
Maintaining the security of the hotel during nighttime hours.
Setting up and preparing areas for the next day's operations.
Performing general cleaning and tidying duties as needed.
Ensure all guests and staff are escorted off the property safely.
Nightly security checks on the Malone Hotel and Apartments.
Ensure all relevant Health and Safety policies are adhered to and implemented.
About the role
What we are looking for:
A friendly and professional attitude with excellent customer service skills.
Ability to work independently and remain proactive during night shifts.
Strong attention to detail and problem-solving abilities.
Previous experience in hospitality or a similar role is desirable but not essential.
Basic knowledge of hotel booking systems is an advantage.
Right to work and live in the UK.
Company Benefits
As an award-winning, family-owned hotel, we offer our staff the chance to become "part of the family!" Your employee benefits will include:
28 days' holiday for full-time staff.
Departmental incentives and prizes.
Experience vouchers.
Free Parking and Uniform.
Discounted friends and family rates.
Seasonal staff parties.
About the company
A warm welcome to The Malone, Northern Ireland's finest, four-star boutique hotel, just minutes from the bustling heart of Belfast city centre. We think you'll love the tradition, tranquillity, elegance and warmth of our Victorian townhouse hotel, set in the leafy avenues of the Queen's Quarter and opening on to Belfast's Lisburn Road, lined with fashionable and unique boutique shops.
Required Criteria

• Highly responsible and reliable.
• A positive and friendly attitude.
• Strong work ethic and ability to work independently.
• A good command of written and spoken English.
• Right to work and live in the UK.

• Basic knowledge of hotel booking systems is desirable but not essential as full training will be provided.
• Previous Night Porter experience in a similar role.

• Establishing Rapport With Clients
• Ability to Identify and Anticipate needs
• Exceptional Customer Service Skills
• Exceeding Customer Expectations