Job Description

Night Porter

Job Summary:

We are looking for a reliable and customer-focused Night Porter to join our team. As the Night Porter, you will be responsible for ensuring the safety, security, and smooth operation of the hotel during the night shift. You will also assist guests with any requests and maintain the cleanliness and orderliness of the hotel.

In this role you will be expected to work to the highest standards, delivering an efficient and welcoming atmosphere throughout the night shift for all our guests.

About Us:

Located in the heart of the historic market town of Peebles, The Tontine Hotel is known for its warm hospitality, elegant rooms, and exceptional dining. Overlooking the River Tweed, our hotel offers guests a relaxing retreat with a blend of classic Georgian charm and modern comforts. Whether visitors are here for a peaceful getaway, outdoor adventures, or a special event, we pride ourselves on delivering outstanding service and a welcoming atmosphere.

What We Offer:

Hours:

11pm - 7am

Contract:

Part time to full time available

Rate of Pay:

12.75 per hour

We will also reward you with:

Company Pension

Company funded medical cash plan, including discounted shopping

Free leisure club access

Employee discounts on F&B and accommodation throughout group

Main Responsibilities:

Provide excellent customer service to guests during the night shift, addressing inquiries and fulfilling requests.

Ensure the security of the hotel by conducting regular patrols and monitoring access points.

Assist with late check-ins and early check-outs, including handling payments and issuing room keys.

Set up and clearing and prepare public areas, such as the restaurant or conference rooms, for the following day.

Maintain cleanliness in public areas, including cleaning tasks.

Respond to emergencies and report any incidents to the Night Manager or relevant department.

Deliver newspapers, room service orders, or other items to guest rooms as needed.

Complete administrative tasks, such as logging incidents and preparing handover reports for the morning team.

Responsible for the close of operations for the day.

Be aware of all technical installations in the hotel as well as the hotel security and alarm systems.

Be environmentally aware and dispose of waste according to hotel standards.

Comply with hotel security, fire regulations, health and safety and food safety legislation.

Ensure adherence to quality expectations and standards.

Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other colleagues.

Essential Criteria:

Experience in a similar customer service, security or Nightporter position

Physically fit due to the physical nature of this role

Strong communication and problem-solving skills.

Ability to work independently and handle night shifts.

Basic knowledge of hotel operations and safety procedures.

A friendly and professional demeanor.

Eligible to live and work in the UK.

Be able to converse in English.

Desirable Criteria:

First Aid Certificate

Personal License Holder

To Apply:

Please send your CV and covering letter to kvanwyk@tontinehotel.com

Job Types: Full-time, Part-time, Permanent

Pay: 12.75 per hour

Expected hours: 24 - 40 per week

Additional pay:

Tips
Benefits:

Company pension Discounted or free food Employee discount Gym membership Health & wellbeing programme Store discount
Schedule:

Night shift
Work Location: In person