Job Description

You take care of customers whose arrival, departure or reservation takes place late or during the night. You must also: - Validate billing - Draw up the day's statistics and accounts report for the director - Prepare the documents required for the morning team.

Registers guest reservations Welcomes guests and takes care of them from their arrival through to departure Contributes to guests' permanent satisfaction by providing high quality services throughout their stay Helps meet the department's quantitative targets by carrying out sales initiatives Welcomes guests as soon as they arrive with great care and attention Helps encourage customer loyalty by building friendly, personalised relationships Ensures that administrative procedures never take priority over guest relations Anticipates guests' needs and takes them into consideration Handles any guest complaints and/or remarks; provides a response as soon as possible Has an impeccable attitude which conveys the image of the brand and hotel
You might have to pour a pint, or prepare a quick meal and you take pride in delivering excellent service and presentation. You must be flexible to work including weekends and bank holidays.

In return we offer a competitive wage (12.21 per hour) with staff meals, uniform, hotel and partner discounts worldwide... and the opportunity to work with a great team with the best hotel operator worldwide- Accor Hotels.

*Only applicants who can work freely and unrestricted in the UK will be considered

Job Type: Full-time

Pay: 12.21 per hour

Benefits:

Discounted or free food Free parking
Work Location: In person