Job Description

AG Hotels Group is seeking a dedicated and customer focused individual to join our team as a Night Receptionist at

Orchid Hotel, Epsom.

As a night receptionist, you will be responsible for providing excellent customer service and ensuring the smooth operations of the hotel during the night shift.

Responsibilities:

Greet and check-in guests arriving during the night shift Assist guests with inquiries, requests, and provide information about the hotel and local area Handle guest complaints or issues promptly and professionally Manage the check-out process and ensure accurate billing Handle cash and credit card transactions accurately Maintain the front desk area, ensuring it is clean, organized, and presentable Ensure the safety and security of guests and the premises. Perform administrative tasks, such as updating guest records and making reservations Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction Handle emergency situations and follow appropriate procedures

Requirements:

Previous experience in a similar receptionist or customer service role is preferred. Excellent interpersonal and communication skills Strong customer service orientation Ability to handle multiple tasks and work under pressure Attention to detail and problem-solving skills Knowledge of PMS and basic computer skills is preferred Availability to work overnight shifts, including weekends and holidays Professional appearance and demeaner
Job Type: Part-time

Pay: 12.85 per hour

Expected hours: 32 - 40 per week

Schedule:

Holidays Night shift Weekend availability
Application question(s):

Are you willing to work shifts from 11 pm to 7 am Are you flexible to work extra shifts to cover holidays and sickness How many years of hotel/ hospitality experience do you have? * Which PMS systems have you worked on in your previous roles?