Job Description

Located in Edinburgh's vibrant West End, Garner Hotel Edinburgh - Haymarket, offers the perfect blend of style, comfort, and connectivity. Directly opposite Haymarket Station, with trams to Edinburgh Airport (EDI) every 15 minutes and Waverley Station just a mile away, getting around couldn't be easier. Plus, on-site parking ensures a stress-free stay.

Designed for today's practical traveler, our sleek, contemporary rooms provide a cozy retreat after a day of exploration. With a focus on sustainability, we use innovative technology to enhance the guests' stay while reducing our environmental impact.

Step outside, and you're moments from Edinburgh's top attractions, including Princes Street, the Royal Mile, and Edinburgh Castle--all just a short walk or tram ride away. After a day of adventure, unwind in our stylish Coffee Bar & Lounge, the perfect spot for a refreshing drink or light bite.

The ideal candidate will have excellent customer service and cashiering skills, be able to work evenings and weekends, occasional overtime and be fluent in the English language.

What we are looking for:

- Enthusiastic and friendly individual.
- Comfortable with the responsibility of all aspects of the hotel.
- A great team player.
- Previous hotel reception/front of house experience.
- Conflict de-escalation skills desirable but not essential as training will be provided.

The ideal candidate will have excellent customer service skills, be able to work weekends and occasional overtime and be fluent in the English language. We are looking for a candidate comfortable with the responsibility of dealing with guest queries, emergency situations and looking after the property.

Overview of duties:

Customer Care

- Providing a warm and personalised welcome to guests.
- Responsible for the hotel and the safety of those within.
- Handling any guest complaints and/or remarks - independently or escalating where necessary.
- Answering phone calls and respond to guest queries.
- Following up any guest requests.Administration and Auditing- Ensuring that guest documentation at reception and in the lobby is available and up-to-date
- Handover on activities and incidents that occur and liaising with Heads of Department and Management team.
- Carrying out End of Day and completing Night Audit report.Hygiene / Personal safety / Environment- Ensuring that the workplace remains clean and tidy and completes cleaning tasks
- Applying the hotel's security regulations (in case of fire, floorwalks, etc) Perform other tasks as deemed necessary for the smooth operations of the hotel or instructed by the management team.
- Taking reservations as required over email and telephone and process reservations from our third-party agents.
- Preparing hot beverages and serving from cafe and bar

Specifics:

- Full-time contract available (32 p/w).

- Salary of 12.73 p/h.

- Permanent contract.

To apply, please provide a cover letter, CV and advise of desired number of hours per week.

Job Type: Full-time

Pay: 12.73 per hour

Expected hours: 32 per week

Schedule:

Monday to Friday Night shift Overtime Weekend availability
Work Location: In person