Job Description

**Job Summary:**

The NOC Engineer will work as part of the NOC shift team at the NEP Connect office to control all NOC operations for internal and external clients. They will be responsible for live control of events and serve as the main contact point for continual broadcasting.

**Responsibilities:**

• Undertake operational duties in support of the NOC Team Leader and NOC Manager
• Perform quality control and integrity checks of all incoming and outgoing video and audio signals
• Monitor the status and performance of operational systems and ancillary equipment, taking corrective action as required
• Communicate fault conditions to engineering support staff, customers, and service suppliers and generate incident reports
• Handle information handling and dissemination using telephone, VDU, off-air monitoring sound and vision, and email
• Establish occasional use services at short notice, in accordance with customer requirements
• Coordinate services with customers, satellite operators, and third-party providers
• Respond to alarms/warnings in accordance with procedures
• Perform routine testing, preventative, and corrective maintenance of transmission systems and ancillary equipment
• Operate master router switcher and ensure in-house client\'s requirements are met
• Log all technical faults and irregularities
• Provide technical advice and assistance for all studio, lines, and NEP Connect operations
• Use NEP Connect scheduling systems to check lines booking and coverage details
• Obtain running order from galleries and cross-check with scheduling information
• Advise production staff concerning studio technical facilities
• Report any irregularities on the system drawings and contribute to the update of the system drawings
• Be conversant with the communications and talkback systems
• Be conversant with essential services in technical areas, e.g., mains, generator

**Customer Focus:**

• Build sustainable relationships with existing and new customers to ensure they are aware of our business objectives and deliver innovative products and services
• Act as a proactive and courteous company liaison
• Effectively manage and handle any customer complaints, including escalation where applicable
• Understand customers\' needs and adapt technology and processes to meet requirements
• Identify further sales opportunities with existing customers and ensure these opportunities are recorded and delivered to the appropriate internal team

**Teamwork:**

• Share documentation and training with all relevant teams to ensure effective knowledge transfer
• Assist in the training of operators, engineers, and support staff
• Demonstrate a cohesive approach and communicate confidently to build meaningful external and internal relationships
• Ensure all other departments are up to date with any progress, issues, or changes of faults and report accordingly

**Qualifications and Skills:**

• HND or Degree in Broadcast/Electronic Engineering
• Preferably 2 years\' experience in NOC/Teleport Environment
• Live within an hour traveling distance to the base
• Excellent level of PC proficiency
• Familiarity with broadcast system standards and waveform measurements, including HD-SDI, SDI, 3D, Dolby, AES/EBU, MPEG, System M, System N, System B, System I, 525, 625, 720, 1080-line systems, ASI, DVB-S/S2, etc.
• Operating a wide range of equipment including IRDs, Sat Modems, HPAs, Up-converters, Down-converters, Encoders, Multiplexers, Stat Muxes, Spectrum analyzer, Standard Converters, VTRs, DVDs, Waveform Analyzer, broadcast routers, TBUs, ISDN codecs, Talkback units
• Knowledge of RF and uplink systems, Encoding and Multiplex systems, Conditional Access systems, Broadcast Video Standards, Video Routers, Talkback systems, Booking systems including ScheduALL, and Video Monitoring Systems.