An exciting opportunity has arisen for a Case Manager to join a rapidly growing organisation working in the Private Healthcare sector based in Stockport, Manchester.
Innovate Healthcare are passionate about two main things: our customers and wellbeing. In fact, our Mission and our Vision revolve around both of these passions - we want to change the way that the world engages with wellbeing.
If we're going to achieve this, we want and need the very best people on board with us. We're looking for a special kind of person to join our ever-expanding team as we continue with our growth into 2025 and beyond. Due to this continued growth of the company, we now have new and exciting opportunities for a home-based case manger to join us and play an integral role in the continued growth of Innovate Healthcare
We only employ the best people - and because of that ethos, we make sure we look after them too. We offer a generous salary, 25 days annual leave, homeworking allowances, private healthcare, other perks (such as cinema and gyms discounts plus loads more) - as well as the major draw of working with the best possible colleagues.
We pride ourselves on being a forward-thinking, preventive, and holistic Occupational Health company. Our services support companies in achieving their health and wellbeing strategy as well as improving staff satisfaction, recruitment, and retention.
Role Summary
We are looking for a Case Manager to join our OH team. Typically, you will be completing 6 initial cases a day, advising employees and employers on reasonable adjustments and completing follow-up appointments required to keep them safe and productive in work. Whether you are looking a full time role or prefer part time hours, we welcome your application.
Roles & Responsibilities
Conduct telephone assessments and complete reports
Escalate and refer assessments appropriately, if it is deemed that further OHP or Health surveillance is required.
Manage all cases to facilitate productivity, assuring appropriate care and positive return to work outcomes.
Provide technical expertise and specialist delivery when required.
To contribute towards the design of controls for injury prevention and health surveillance related to actual and potential hazards in the work environment.
To be involved in identifying primary, secondary, and tertiary prevention and health promotion strategies to optimize the health of our customers' employees.
Encourage employees to take responsibility for their own health through health education.
Build and maintain relationships with referring customers by providing excellent and consistent quality of service.
Create and maintain comprehensive records, reflecting all activities undertaken.
Meet relevant service level requirements with regards to reporting, return to work, average costs, durations and critical indicators.
Participate in regular reviews of individual work tasks.
Manage all aspects of your caseload on our online case noting system.
Achieve or exceed financial target whilst maintaining quality and standards as communicated by and agreed with your line manager.
Skills/Knowledge
Registered Nurse, HCPC, or equivalent relevant registration, qualification and/or experience (E)
An informed understanding of occupational health and commercial benefits (E)
Excellent communication skills (written and verbal)
Exceptional interpersonal skills, including a good telephone manner.
A high attention to detail with good editing and proof-reading ability
Excellent literacy skills, with an extensive vocabulary
Deadline-driven with effective time management skills
Thrives in a busy environment
Ability to prioritise varying workloads
Ability to build strong and effective working relationship with customers and colleagues
IT skills, including knowledge of standard software Microsoft Office packages (and willingness to learn internal systems)
Flexibility and adaptability to changing workloads
A desire to contribute to the development of an ambitious company
Experience
Completing telephone-based assessments and reports (E)
Experience in the Occupational Health business sector (E)
Demonstrate an ability to prioritise and effectively manage own diary and workload.
Motivated to achieve and exceed targets.
(E) indicates essential criteria for this role.
What you'll get in return:
A salary of between 34,000 and 40,000 per annum, commensurate with your skills and experience
Flexible Working options
33 days of annual leave, including 8 bank holidays, plus Birthday Day Off
Enhanced Family Friendly Leave
Company Sick Pay
Cash Health Plan
Refer a Friend scheme worth 250 per successful referral
Comprehensive Employee Assistance Programme, including face-to-face/virtual counselling
Innovate Healthcare is committed to promoting equality and eliminating unlawful discrimination, and we are committed to building and maintaining a diverse workforce which is truly representative of the society within which we operate. We want to build inclusive work environments, where all our employees have equal opportunities to fulfil their potential and realise their aspirations . We are part of the Disability Confident scheme, meaning that we commit to offering an interview to a fair and proportionate number of disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We will ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.
A criminal history check may be conducted on the recommended persons for these positions.
If you require any assistance with the application process, please contact the People Team on HR@Innovatehmg.co.uk
Job Types: Full-time, Part-time, Permanent
Pay: 34,000.00-40,000.00 per year
Additional pay:
Loyalty bonus
Benefits:
Additional leave
Bereavement leave
Company pension
Cycle to work scheme
Employee mentoring programme
Enhanced maternity leave
Enhanced paternity leave
Financial planning services
Gym membership
Health & wellbeing programme
Private dental insurance
Sick pay
Work from home
Schedule:
Day shift
Monday to Friday
No weekends
Application question(s):
What are your preferred working hours and pattern?
Education:
Bachelor's (required)
Experience:
Occupational health: 1 year (required)
Report Writing: 1 year (required)
Licence/Certification:
HCPC/NMC (required)
Work Location: Remote
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