Are you passionate about vehicles and the automotive industry? Do you enjoy providing top-tier customer service and keeping operations running smoothly behind the scenes?
Lucari Solutions, a growing and dynamic automotive parts distributor, is looking for an enthusiastic
Office Administrator & Customer Service Specialist
to join our team. This is a fantastic opportunity for someone who thrives in a busy, hands-on environment and is keen to build a career in a sector they love.
Key Responsibilities
1.
Order Processing & Invoicing
Accurately process customer orders and generate invoices.
Coordinate with the warehouse for efficient packing and dispatch.
Ensure correct pricing, shipping details, and timely payments.
2.
Customer Service & Communication
Handle customer queries via phone, email, and online platforms.
Provide updates on orders, product advice, and manage returns.
Maintain a friendly, professional, and solutions-focused approach.
3.
International Shipping & Logistics
Arrange international courier shipments and customs paperwork.
Monitor deliveries and resolve logistics-related issues.
Source competitive shipping rates and liaise with freight partners.
4.
eBay & Online Platform Management
Respond to customer messages and manage online orders.
Handle feedback, returns, and support dispute resolution.
Help maintain our excellent online seller reputation.
5.
Office Administration
General admin support including maintaining records and files.
Coordinate with internal teams to support day-to-day operations.
Ensure documentation for dispatch and inventory is accurate.
6.
Stock & Product Support
Update product listings with current stock and pricing.
Monitor inventory levels and support purchasing decisions.
Communicate back-orders and stock availability to customers.
7.
Customer Experience Improvement
Gather customer feedback and suggest improvements.
Assist in streamlining processes to enhance satisfaction.
8.
General Support
Help with office organisation and supplies.
Step in to support colleagues during busy times or absences.
Ideal Candidate
Strong interest in vehicles and the automotive sector is essential.
Prior experience in office admin, customer service, or logistics is a plus.
Confident communicator with a proactive, problem-solving mindset.
Comfortable working across multiple platforms (email, phone, eBay, etc.).
Highly organised, detail-oriented, and a team player.
What We Offer
Flexible hours - this role can be part-time or full-time for the right candidate.
Friendly, collaborative team environment.
Opportunities to grow within the business.
Exposure to the automotive and international logistics sectors.
Job Types: Full-time, Part-time
Pay: 12.21-14.00 per hour
Benefits:
Company pension
Free parking
On-site parking
Schedule:
Monday to Friday
Application question(s):
Do you have an interest in vehicles or the automotive sector?
Education:
GCSE or equivalent (preferred)
Experience:
office admin: 1 year (preferred)
Language:
English (required)
Work Location: In person
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