Office Administrator And Customer Service

Rye, ENG, GB, United Kingdom

Job Description

Overview


Are you passionate about vehicles and the automotive industry? Do you enjoy providing top-tier customer service and keeping operations running smoothly behind the scenes?

Lucari Solutions, a growing and dynamic automotive parts distributor, is looking for an enthusiastic

Office Administrator & Customer Service Specialist

to join our team. This is a fantastic opportunity for someone who thrives in a busy, hands-on environment and is keen to build a career in a sector they love.

Key Responsibilities



1.

Order Processing & Invoicing



Accurately process customer orders and generate invoices. Coordinate with the warehouse for efficient packing and dispatch. Ensure correct pricing, shipping details, and timely payments.
2.

Customer Service & Communication



Handle customer queries via phone, email, and online platforms. Provide updates on orders, product advice, and manage returns. Maintain a friendly, professional, and solutions-focused approach.
3.

International Shipping & Logistics



Arrange international courier shipments and customs paperwork. Monitor deliveries and resolve logistics-related issues. Source competitive shipping rates and liaise with freight partners.
4.

eBay & Online Platform Management



Respond to customer messages and manage online orders. Handle feedback, returns, and support dispute resolution. Help maintain our excellent online seller reputation.
5.

Office Administration



General admin support including maintaining records and files. Coordinate with internal teams to support day-to-day operations. Ensure documentation for dispatch and inventory is accurate.
6.

Stock & Product Support



Update product listings with current stock and pricing. Monitor inventory levels and support purchasing decisions. Communicate back-orders and stock availability to customers.
7.

Customer Experience Improvement



Gather customer feedback and suggest improvements. Assist in streamlining processes to enhance satisfaction.
8.

General Support



Help with office organisation and supplies. Step in to support colleagues during busy times or absences.

Ideal Candidate



Strong interest in vehicles and the automotive sector is essential. Prior experience in office admin, customer service, or logistics is a plus. Confident communicator with a proactive, problem-solving mindset. Comfortable working across multiple platforms (email, phone, eBay, etc.). Highly organised, detail-oriented, and a team player.

What We Offer



Flexible hours - this role can be part-time or full-time for the right candidate. Friendly, collaborative team environment. Opportunities to grow within the business. Exposure to the automotive and international logistics sectors.
Job Types: Full-time, Part-time

Pay: 12.21-14.00 per hour

Benefits:

Company pension Free parking On-site parking
Schedule:

Monday to Friday
Application question(s):

Do you have an interest in vehicles or the automotive sector?
Education:

GCSE or equivalent (preferred)
Experience:

office admin: 1 year (preferred)
Language:

English (required)
Work Location: In person

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Job Detail

  • Job Id
    JD3426730
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Part Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Rye, ENG, GB, United Kingdom
  • Education
    Not mentioned