Job Description

Company Overview

We are a Birmingham-based managing agent working in partnership with Registered Social Landlords, specialising in supported living accommodation for vulnerable adults. Our services ensure high-quality housing management and compliance within the social housing sector. We are seeking a detail-oriented and compassionate

Administrative Assistant

to support our property management and compliance operations.

Key Responsibilities

Provide administrative support to the housing and property management team Handle incoming queries from tenants, support workers, housing officers, and partner organisations Maintain accurate tenant records, tenancy agreements, and compliance documents Prepare and issue tenant correspondence, including rent statements, arrears letters, and notice documents Monitor and track property compliance (e.g. gas safety, EICR, fire risk assessments), liaising with contractors as needed Assist in organising property inspections and follow-ups on repairs or safeguarding concerns Log maintenance issues and coordinate with contractors to ensure timely resolutions Maintain and update internal systems (e.g., housing management software) Support with rent collection administration and arrears reporting Assist with preparing reports and documentation for partner housing associations or local authorities Provide general office support including post handling, filing, and stock control

Requirements

Previous experience in a housing, property management, or social care environment (desirable but not essential) Strong administrative and organisational skills High level of accuracy and attention to detail Compassionate and professional communication, particularly when dealing with vulnerable tenants Strong IT skills, including Microsoft Office (Word, Excel, Outlook) Ability to manage sensitive and confidential information appropriately Understanding of safeguarding, data protection, and housing regulations is an advantage Experience using housing management systems (e.g., Pyramid, Qube, or equivalent) is desirable

Benefits

Competitive salary and contributory pension 25 days holiday plus bank holidays Opportunities for training and professional development (e.g., CIH, IRPM) Supportive and inclusive working environment Office based in Birmingham with good transport links
Job Types: Full-time, Part-time

Pay: 12.21-15.00 per hour

Expected hours: 37.5 per week

Additional pay:

Performance bonus
Benefits:

Casual dress Employee mentoring programme Free parking On-site parking
Schedule:

Day shift Monday to Friday Overtime Weekend availability
Language:

English (preferred)
Work Location: In person

Expected start date: 01/08/2025