Job Description

Salary-

12.21 per hour

Working pattern-

Monday, Tuesday and Wednesday 9.00am to 5.30pm (1 hour for lunch)

Location-

MGY Birchgrove branch, Caerphilly Road, CF14 4QG.

Benefits-

29 days holiday per year including bank holidays (pro rata for part time staff) Additional Birthday day off Attendance scheme Bonus scheme
MGY is looking for an organised and consientious individual who can support the sales and rental team with day to day administrative tasks at our Birchgrove Branch in Cardiff and support the Branch Manager and Directors when required.

This role will involve updating and managing our property management system, providing customer service support, undertaking general day to day administration duties and updating and managing property sales / rental materials.

We are ideally looking for someone with previous experience within an office based role or with transferable skills. They will have great interpersonal skills, IT skills and experience of organisation and general office administration.

Duties and responsibilities

Welcoming and assisting new prospective buyers, clients or tenants. Providing customer service support to existing buyers, clients or tenants. Dealing with queries via email and telephone. Answering the branch telephone and filtering calls to the appropriate team member or Branch. Registering new applicants onto our property management system. Booking viewings and property valuations and recording the information onto the property management system. Updating and creating brochures. Uploading photos to the property management system and files. Uploading and recording EPC's and floorplans. Preparing window cards for the branch. Updating and managing mailing lists. Providing general day to day administration support to the Branch Manager, Directors and team members. Undertaking general day to day administration duties within an Estate Agent office. Any other duties that may be required in addition to or instead of the ones listed above dependant on the operational needs of the business.

Essential skills and experience

Experience of working within an office environment. Knowledge and experience of using computer software systems to input and manage data. Experience of using Microsoft Word and other software programs. Can confidently write emails and respond to queries. Confident in answering telephone calls. Experience of working within a customer service / sales / retail role. Organised. Great interpersonal skills. Great communication skills. Confident in undertaking multiple tasks at the same time and managing own workload. Confident in dealing with members of the public in a professional and polite manner. Professional.

Desirable skills and experience

Experience of working within an estate agent office / branch. Experience of working as an Office Administrator. Experience of working with Jupix or property management software.

Hours and environment

Your normal working hours will be 22.5 hrs per week on Monday, Tuesday and Wednesday 9am to 5.30pm with a 1-hour lunch break. You will be working in an open office / retail store front.

Other information

For more information, please email michelle.bishop@mgy.co.uk

To apply for this role, please send your CV to michelle.bishop@mgy.co.uk

MGY takes the health and safety of all its employees, workers, contractors or customers very seriously. Within this role you will be expected to ensure that you work safely and take responsibility for your own health and wellbeing as well as others around you.

Further information regarding the health and safety standards can be found in the staff handbook.

Please note that we are not using external recruitment agencies to advertise this role.

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Expected hours: 22.5 per week

Additional pay:

Bonus scheme
Benefits:

Additional leave Bereavement leave Company pension
Ability to commute/relocate:

Cardiff CF14 1DJ: reliably commute or plan to relocate before starting work (required)
Experience:

working in administration : 1 year (preferred)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Location:

Cardiff CF14 1DJ (preferred)
Work Location: In person

Application deadline: 04/07/2025
Reference ID: Office Administrator Birchgrove June 2025