Job Description

Role Title:

Office Administrator

Department:

Administration

Work Hours:

Part-Time or School Hours

Salary:

Competitive, based on experience

Purpose of the Role

To support core business operations across customer service, procurement and finance administration. To ensure smooth day-to-day functioning by handing enquiries, managing orders and invoices, coordinating with customers, suppliers and internal teams, helping to maintain high service standard and efficient workflows.

Responsibilities of the Role

Customer Service

- Responding to enquiries, logging tickets, liaising with suppliers.

Finance Administration

- Preparing invoices, checking supplier bills, and assisting with reconciliations.

Sales & Marketing Support

- Updating prospect lists, posting marketing content, booking sales meetings, preparing quotes, and following up leads.

Meeting Organisation

- Preparing meeting notes, tracking actions, and helping to keep everything running smoothly.

Technical Skills:

Proficiency in Microsoft Office suite (Excel, Outlook, Word) Familiarity with procurement portals and/or online ordering systems Competency using CRM or ticketing platforms (e.g., ConnectWise) Ability to create and edit PDF documents and spreadsheets with formulas Typing speed of at least 45 WPM with high accuracy

Able to:

Prioritise multiple administrative tasks without loss of accuracy Communicate professionally with customers and suppliers Solve problems independently while knowing when to escalate Maintain confidentiality with sensitive business and financial data Adapt quickly to new software or internal systems

Competencies:

Attention to Detail

- Maintains a high standard of accuracy in data entry, order processing and financial administration. Catches and corrects errors before they affect service delivery or reporting.

Time Management

- Effectively prioritises tasks and manages workload to meet multiple deadlines. Uses planning tools and personal organisation systems to stay on track and avoid bottlenecks.

Communication -

Communicates clearly and professionally with customers, suppliers and colleagues. Able to explain complex or technical information in a simple, concise manner, both verbally and in writing.

Problem Solving

- Takes initiative to identify issues and resolve them efficiently, using available resources or escalating when necessary. Evaluates outcomes to prevent reoccurrence and improve workflows.

Customer Orientation

- Shows genuine commitment to delivering excellent customer service, understanding needs and resolving concerns quickly. Builds positive relationships by being reliable, helpful and proactive.

Teamwork

- Collaborates effectively with peers and other departments to achieve shared goals. Willingly supports colleagues during busy periods and communicates openly to maintain a strong team dynamic.

Initiative -

Demonstrates a proactive approach to workload and improvements. Identifies inefficiencies, proposes solutions, and acts without always needing direction or supervision.

Adaptability -

Responds positively to change and learns new systems or procedures quickly. Adjusts work practices to suit new processes or shifting business priorities with minimal disruption.
Job Type: Part-time

Pay: 12.60-13.00 per hour

Expected hours: 17 - 21 per week

Benefits:

Company events Cycle to work scheme
Ability to commute/relocate:

Clevedon BS21 6BY: reliably commute or plan to relocate before starting work (required)
Experience:

Sales administration: 1 year (preferred)
Language:

English (preferred)
Location:

Clevedon BS21 6BY (preferred)
Work Location: In person