Job Description

Job Purpose

To provide comprehensive administrative support to the management team and office staff, ensuring the smooth and efficient running of office operations within a domiciliary care setting.

Key Responsibilities

Maintain accurate records, files, and databases for service users, staff, and operations. Manage all incoming calls, emails, and correspondence in a professional and timely manner. Process documentation such as care plans, service user records, and staff files. Prepare reports, meeting minutes, and other essential documents as required. Support the Area Managers and Registered Manager in preparation for inspections and audits. Maintain confidentiality and ensure compliance with GDPR and data protection regulations. Assist in the review and updating of company policies, procedures, and documentation. Keep staff training records up-to-date and coordinate necessary training sessions. Ensure all staff files include required documentation such as AccessNI checks and right-to-work verification. Support onboarding of new staff, ensuring all induction paperwork is completed and filed appropriately. Keep accurate and up-to-date service user records, including contact details and care requirements. Act as a first point of contact for service users and their families, delivering excellent customer service and communication. Prepare starter folders and materials for new care staff.
Job Type: Full-time

Pay: From 13.00 per hour

Expected hours: 35.00 per week

Language:

English (preferred)
Work Location: In person