Job Description

Job Summary

Not your usual insurance broker! Less sales driven and more so excellent customer service driven! Someone with a kind, caring and compassionate nature would be suited for this role. We are very much for our clients and our primary value is delivering the best customer service we can.

We are seeking a detail-oriented and proactive Office based Administrator to join our team. The ideal candidate will possess strong organisational skills and a solid background in administrative tasks. This role is crucial for ensuring the smooth operation of our office, providing support on both the renewal and new business side of the business, and maintaining efficient office procedures and adhering to compliance requirements.

The role is varied and will also include claims support, working alongside our Director and helping with everyday administration tasks.

Responsibilities

Manage day-to-day office operations, ensuring a welcoming environment for staff and visitors, this includes receptionist/front of desk tasks in our Eastbourne office. Perform data entry tasks accurately and efficiently, maintaining up-to-date records. Attention to detail is super important given the nature of our work. Handle incoming phone calls with professionalism, demonstrating excellent phone etiquette and completing data protection Assist with clerical duties such as electronic filing, scanning, checking, compliance and organising documents. Utilise Microsoft Office and other supporting software to create reports, presentations, and correspondence. Coordinate meetings and appointments, managing calendars for team members as needed. Support the different departments with administrative tasks to enhance overall productivity. This will include direct contact with both the insurers and also clients. Work closely with our MD to support her everyday administration tasks, helping with client queries, responding to emails, chasing insurers, negotiating, supporting clients with medical claims handling and more. The role includes assisting the office with both renewals and new business support. Able to work efficiently both in the office with other team members and alone also.

Qualifications

Previous office experience is essential, with a focus on administrative and customer service. Strong computer skills are required, including proficiency in Microsoft Office. Excellent organisational skills with the ability to manage multiple tasks simultaneously. Effective typing skills with attention to detail for accurate data entry. Proven clerical experience that demonstrates capability in handling office responsibilities. A positive attitude and willingness to learn new systems or processes as needed. A Medical background could be beneficial in this role.
If you feel you can provide the above support to a small and friendly insurance brokers and you are hardworking, dedicated and don't mind working under pressure (in the insurance world, there's lots of it!) then please do apply for this exciting opportunity.

Job Type: Full-time

Pay: 25,000.00-27,000.00 per year

Benefits:

Company pension Private medical insurance
Work Location: In person