IMS Robotics UK LTD is the leading company in the UK specialising in the
supply, hire, and repair of underground robotic cutting equipment
for the drainage industry. We pride ourselves on providing top-quality products, exceptional service, and technical expertise to customers across the UK.
We are seeking a motivated and organised
Office Administrator / Hire Desk Controller
to join our growing team. This is an excellent opportunity for someone who enjoys working in a busy, friendly office environment and has a passion for delivering great customer service.
Main Responsibilities
Manage
hire and off-hire
processes for customer equipment.
Liaise with customers and internal staff
to ensure smooth day-to-day operations.
Answer incoming calls
and handle customer enquiries promptly and professionally.
Monitor daily, weekly, and monthly hire activity
to maintain accurate records.
Perform
general office administration duties
, including data entry and documentation.
Report directly to the Office Manager
, supporting with any additional office tasks as required.
Requirements
Excellent attention to detail
and strong organisational skills.
Professional telephone manner
and good communication skills.
Experience in
customer service
is advantageous but not essential.
Previous
hire desk experience
is beneficial, though full training will be provided.
Proficiency with standard office software (Word, Excel, Outlook) preferred.
Benefits
Company pension scheme
Supportive team environment with full training provided
Opportunity to grow within a leading company in the drainage robotics industry
If you have a proactive attitude, enjoy working as part of a dynamic team, and want to be part of a company at the forefront of underground robotics,
we'd love to hear from you!
Job Types: Full-time, Part-time
Pay: 24,420.00-30,000.00 per year
Expected hours: 40 per week
Work Location: In person
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